Mechanical Engineer Application Support
Global US-based Manufacturer - wheeling, IL
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Job Description Job Description We are a manufacturing company in Wheeling, IL looking to find a Mechanical Engineer (Technical Application Support) individual to provide inside sales support and technical customer service, including basic applications support and equipment service support. Responsible for timely submission of sales proposals/quotes and in expediting customer shipments. This is a NON-REMOTE position. DUTIES AND RESPONSIBILITIES Identifies customer product requirements and provides direct customer technical support. Accurately enters proposals into the computer system in a timely manner, including capital equipment orders. Supports training of new and existing Customer Service Reps. Enters and adjusts product pricing and descriptions into the computer system in a timely manner. Creates item numbers and product structures in ERP system. Coordinates with purchasing to ensure products are appropriately specified. Provides professional inside sales support/customer service/technical support to customers including, but not limited to, confirming order status, providing assistance in selecting products, tracing shipped orders, expediting open orders and quotes on standard products. Effectively and professionally acts as liaison between customers and Manufacturing, Purchasing, Accounting, Shipping & Receiving department personnel to expedite order processing. Provide telephone and on-site machine service and maintenance assistance, also technical support to product users. Oversees equipment service calls. Determines parts to order for repairs and timeliness of need and schedules the service call. QUALIFICATIONS Technical Degree; and a minimum of 5 years of related experience and/or training; or equivalent combination of education and experience. Experience with industrial machinery a plus Company Description A worldwide US-based manufacturer of machine tools and manufacturing systems. Company Description A worldwide US-based manufacturer of machine tools and manufacturing systems.
Created: 2024-10-19