Operations Coordinator

Finalsite is the preferred website, communications, enrollment, and marketing platform of more than 7,000 schools and school districts in 119 countries around the world. The company's people, products and services transform how schools connect and engage with their community, recruit students and staff, and fundraise; while managing the complex requirements around data privacy, accessibility, hosting and security. Finalsite products and services include award-winning website designs, a robust content management system, mass communications tools, a powerful enrollment management system, innovative inbound marketing tools, data integration, training, support and marketing consulting. Finalsite is headquartered in Glastonbury, CT, USA with employees who work remotely in nearly every state in the U.S. as well as Europe, South America, and Asia. For more information, please visit VISION Finalsite will transform the way school communities engage with their schools. SUMMARY OF THE ROLE The Operations Specialist is responsible for supporting the day-to-day functions of the Professional Services Operations department, which include facilitating client order processing, data reporting, and systems maintenance. LOCATION 100% Remote - Anywhere within the US RESPONSIBILITIES Process and route incoming sales orders to the correct team or individual Follow, maintain, and, as needed, update processes and documentation related to enabling product and service implementations Monitor sales, accounting, and delivery systems to ensure consistent product and service delivery Liaise with colleagues within and outside of the department to facilitate a smooth customer life cycle and address any issues as they arise Run ongoing data reporting functions to support departmental maintenance and planning Lead or participate in special projects related to data integrity, order processing, systems administration, etc. QUALIFICATIONS AND SKILLS Bachelor's degree in a related field and/or equivalent experience 1+ years related experience in operations/logistics role Familiarity with current web technologies, including website CMS & communications platforms Literacy in operational, project management, and/or accounting software tools Experience at a SaaS company and/or creative/consulting services agency preferred RESIDENCY REQUIREMENT Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite. DISCLOSURES Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a email address. For added security, where possible, apply through our company /jobs.

Created: 2024-11-02