QA Sr. Testing Specialist (Monitoring & Inspection)

QA Sr. Testing Specialist (Monitoring & Inspection) Charlotte, North Carolina;Fort Worth, Texas; Pennington, New Jersey **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. Were devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! **Job Description:** This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation. Incumbents typically have over 5+ years of risk management and LOB/ECF experience. Global Credit, Anti-Money Laundering (AML) and Onboarding Operations (GCAOO) delivers credit fulfillment, service and operations of credit offerings, operational accountability for leasing and trade finance solutions; AML monitoring and refresh of client information; Onboarding for global market clients. The GCAOO Quality Control/Quality Assurance (QC/QA) team provides operational support by monitoring the completion of critical customer due diligence requirements as directed by the Bank Secrecy Act (BSA) and/or the Financial Crimes Global Standard with coverage extending to horizontal lines of business. The GCAOO QC/QA team is seeking to strengthen its risk management and infrastructure by focusing on key AML customer due diligence processes that have high risk and significant visibility. The incumbent for this position will be part of the newly created AML QC/QA team that is responsible for implementing the QC/QA strategy across multiple lines of business by deploying enhanced control monitoring and reporting to drive process improvements and oversight. The QC/QA Sr. Testing Specialist (Monitoring & Inspection) is responsible for executing testing that measures the adherence to AML/Financial Crimes Global Standard requirements and is accountable for accurate and timely test execution. This role interacts extensively with internal or external contacts to identify, research, analyze and communicate process defects for remediation. Applies quality management disciplines to validate adherence to all applicable AML processes executed by horizontal lines of business. Executes in accordance with the GCAOO QC/QA program requirements including sampling adherence, defect communications and defect reconsider decisions. Maintains a culture of compliance and supports the identification, escalation, and timely mitigation of compliance risks. Applies knowledge and expertise to influence business managers and peers to ensure enforcement of the QC/QA program. Notifies key stakeholders of trends and concerns to ensure timely response to quality issues. May interface with auditors, business, and support leaders. **Responsibilities:** + Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards + Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation + Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts + Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness + Performs QA activities including executing on controls, managing cases, and reporting results + Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting **Required Skills:** + 2+ years of risk management and/or LOB/ECF experience. + Conducts QC/QA reviews following established Review Plans (scripts) to enhance employee performance and measure process/control effectiveness. + Strong analytical and organizational skills with a focus on attention to detail and accuracy. + Strong oral/written communication skills and ability to effectively engage stakeholders and foster collaboration. + Ability to challenge and ask the right questions when performing QC/QA. + Ability to multi-task, plan and function in a self-directed environment. **Skills:** + Controls Management + Issue Management + Monitoring, Surveillance, and Testing + Quality Assurance + Risk Management + Analytical Thinking + Attention to Detail + Critical Thinking + Problem Solving + Written Communications + Decision Making + Innovative Thinking + Prioritization + Recording/Organizing Information + Research **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "EEO is the Law" poster, CLICK HERE ( . To view the "EEO is the Law" Supplement, CLICK HERE ( . View the LA County Fair Chance Ordinance ( . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of Americas Drug-free Workplace and Alcohol Policy, CLICK HERE . This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

Created: 2024-11-02