Front Desk Agent

Company DescriptionFairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh's business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.What Is In It For YouCompetitive salary and flexible benefit plansOpportunity for commissionsEmployee rates at Luxe Accor properties in North and Central AmericaLearning programs through our AcademiesOpportunity to develop your talent and grow within our property and across the world!Ability to make a difference through our Corporate Social Responsibility and Employee Wellbeing initiativesJob DescriptionYou are the beginning of an exceptional guest experience. As a Front Desk Agent, you will make our guests feel welcome and reflect the exceptional experience to come when they arrive. Your personalized interactions, care in guest room selection, and knowledge of the hotel will ensure our guests have a lasting memory of their visit.What You Will Be DoingGreet guests upon arrival with a warm and sincere welcomePerform all functions of guest registry including check in and check out, updating reservations and guest profiles to 100% accuracy, swift but correct room assignment while meeting luxury standardsIssue keys while ensuring utmost safety and confidentialityMaintain and protect guest privacy and discretionSettle guest accounts while ensuring all services standards are followedMaintain a company issued bank and accurately report receipts daily, while adhering to company cash handling policiesAssist guests and answer inquiries regarding hotel facilities in an informative and helpful wayDrive revenue through room upsells and cross-promotion of other hotel outletsBuilds strong rapport with support departmentsCreate reservations for guests who are at the desk or who call in after hoursConsistently offers professional, engaging and friendly serviceResolve guest issues and inquires, and escalate to Supervisor or Manager when appropriateOther duties as assignedQualificationsYour Experience and Skills Include:Ability to work all shifts including overnights, weekends, and holidaysPrevious experience in Front Office operations in a luxury setting an assetAn operational knowledge and proficiency in Front Office Systems-Micros-Fidelio and Microsoft Office suite (Word, Excel, PowerPoint)Proficiency in English required, bilingual is an assetExcellent writtenverbal communication, coaching and interpersonal skillsStrong guest service orientation, utilizing empathy and creative thinkingAbility to work well under pressureThrives in a fast-paced environment Desire to work as part of a large, diverse teamWe are a dog-friendly property, comfortability to work around animals and animal dander is necessaryAdditional InformationPhysical Aspects of Position (include but are not limited to):Constant walking and standing during shiftMay occasionally exert up to 25 pounds lift, carry, push, or pull objectsVisa Requirements: Must have proof of valid U.S. work authorization.Our Commitment to Diversity & InclusionFairmont Pittsburgh is an equal opportunity employer. We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Created: 2024-10-19