Royal Service

Company DescriptionFairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh's business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.What Is In It For YouCompetitive salary and flexible benefit plansOpportunity for commissionsEmployee rates at Luxe Accor properties in North and Central AmericaLearning programs through our AcademiesOpportunity to develop your talent and grow within our property and across the world!Ability to make a difference through our Corporate Social Responsibility and Employee Wellbeing initiativesJob DescriptionWhat You Will Be Doing:Responsible for all PBX and dispatch functions in the hotel including internal and external calls, voicemail, etc.Is an expert in Front Office, Housekeeping, POMEC, In-Room Dining, Food and Beverage Operations as they function as the call center of the hotelPerform Quality Assurance Checks to identify trends and areas of opportunityAssist with room checks and warming as requiredConsistently offer professional, engaging and friendly serviceResolve guest issues and inquiresMonitor and respond to guest inquiries via hotel text messaging platform, ensuring 24 hour accessibility and response.Track and coordinate Loyalty Amenities for Accor loyalty members to maintain compliance with corporate standardsEnter, track and dispatch Engineering work order requestsHandle Housekeeping dispatch, restaurant reservations and Lost and FoundProvide seamless In Room Dining order taking - fully knowledgeable in the menus and the operationUtilize Royal Service Manager for all calls and requests to ensure trend trackingCreate internal tickets for guest issues or complaints, while monitoring tickets for follow up and immediate resolutionGenerate ACDC arrival reportsHandle all telecom requirements and equipmentReview daily reports, arrival, VIP, group following up on action itemsBuild strong rapport with support departmentsAdminister wake up callsOther duties as assignedQualificationsYour Experience and Skills Include:Ability to work all shifts including overnights, weekends, and holidaysPrevious experience in Front Office operations or PBX operations in a luxury setting an assetAn operational knowledge and proficiency in Front Office Systems-Micros-Fidelio and Microsoft Office suite (Word, Excel, PowerPoint)Excellent writtenverbal communication, coaching and interpersonal skillsAbility to solve problems and make rational decisions. Strong guest service orientation, utilizing creative thinkingExcellent follow-up and ability to work as part of a large, diverse teamAble to balance a variety of conflicting priorities while providing guest serviceWe are a dog-friendly property, comfortability to work around animals and animal dander is necessary.Frequent walking and standing during shiftMay occasionally exert up to 25 pounds lift, carry, push, or pull objectsMust have proof of valid U.S. work authorization.Additional InformationPhysical Aspects of Position (include but are not limited to):Constant walking and standing during shiftMay occasionally exert up to 25 pounds lift, carry, push, or pull objectsVisa Requirements: Must have proof of valid U.S. work authorization.Our Commitment to Diversity & InclusionFairmont Pittsburgh is an equal opportunity employer. We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Created: 2024-11-02