Response Center Engineer
Coforge - dallas, TX
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Job Title: Senior Contact Center Engineer Skills: Call Routing, IVR and NICE InContact Experience: 8 to 12 YearsLocation: Dallas, TexasJob Type: Contract We at Coforge are hiring Senior Contact Center Engineer with the following skillset:We need strong person who have worked in Contact Center space (and not in enterprise telephony) and with GOOD experience in NICE InContact.Worked with businessWorked in configuringchangingbuilding IVR FlowsWorked in some self-service enablement for IVR FlowsWorked in full function understanding and building Skill base routingWorked on building reports changing reportsExperience on non-voice channel will be great advantageExperience on WFM products, Quality Management solutions, Sentiment analysis etc would be great advantageExperience with API integration to downstream system would be great experience
Created: 2024-10-19