Service Desk Analyst

Salary $65-85kMust-haves 5+ years' experience working in a Service Desk Analyst or related position Proven expertise with positive customer service skills and communication skills Experience with ITSM Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk Hands-on andor remote Break Fix support of desktop and laptop computing equipment and peripherals Support of Microsoft Windows 10 Operating System Support of MS O365 provisioned accounts Support of mobile devices such as iphone, android, iPads, Surface Devices, etc. Support of collaboration platforms and environments such as Zoom, Slack, MS Teams, etc. This role required going onsite 5xweek in Boston, MA Plusses Experience supporting a law firm Experience with iManage or NetDocumentsExecutiveVIP IT support Day-to-Day An international law firm is looking for Service Desk Analysts to join their team in Boston, MA and work onsite 5xweek. The service desk provides support for roughly 600 end users, including executives and the c-suite. The majority of the service desk team works remotely but this individual will be the sole service desk analyst onsite in Boston. HeShe will be responsible for remote phone support, deskside support for those in the Boston office, and basic AV support.The firm focused on bankruptcy, litigation, life sciences, technology, real estate, and corporate and transactional matters.

Created: 2024-10-19