Livestock Monitoring Technology Implementation ...

Livestock Monitoring Technology Implementation Specialist - Central Plains Region (Iowa, Minnesota, at Merck in Boise, Idaho, United States Job Description Job Description Our Company's Animal Health division is the world leader in the design, development, manufacturing and delivery of solutions for animal identification, monitoring and traceability. Our data-driven solutions are used by farmers, companies and countries to manage hundreds of millions of animals worldwide. By putting intelligent, actionable management information into farmers' hands, our solutions empower them to act in a timely manner to safeguard their animals' health and wellbeing, while achieving optimal production outcomes for a healthy food supply. As the largest provider of animal identification technology, we meet growing customer needs by providing over 500 million tags for identifying, tracking and monitoring animals every year and we monitor over 5.5 million cows daily, which allows access to real-time, actionable data and insights to help improve or enhance animal management and health outcomes. With over 60 years of experience and around 1,900 team members worldwide, we have a global network of experts, each with a great depth of experience and unparalleled knowledge, who provide a valuable resource to farmers, companies and countries. Our company has manufacturing and technology subsidiaries in North America, Europe, Israel, South America, China, Australia and New Zealand. Our products are distributed in over 100 countries. Our Company's Animal Health division offers veterinarians, farmers, pet owners and governments one of the widest ranges of veterinary pharmaceuticals, vaccines and health management solutions and services as well as an extensive suite of digitally united identification, traceability and monitoring products. Our Company's Animal Health is dedicated to preserving and improving the health, well-being and performance of animals and the people who care for them. Technology Implementation Specialist will support our sales staff, distributors, and customers as well as document and provide feedback to our engineering team in Israel. The Technology Implementation Specialist will also provide on-site, and remote troubleshooting, installation startups and training. The individual ideally selected will reside near Sioux Falls / Sioux City area of South Dakota or Iowa and accountable for the following territory: US Central Plains region. Key Competencies: + Assist with livestock monitoring system setup and configuration. + Remote and on-site troubleshooting. + Remote training and review of system operation. + Maintenance of PC and Livestock technology products including software upgrades. + Assist distribution installers and provide onsite and remote assistance. + Organized with the ability to successfully manage multiple tasks. + Weekend and evening phone assistance. + Document software and hardware issues. + Document warranty related issues. + Develop training materials. + Provide solutions in the sales process where technology consultation is needed to help sales prospects acclimate with technical information and reports. + Assist with testing, quality control and documentation. + Work with sales to create site layouts for livestock monitoring equipment. + Track and document incoming support calls for failure analysis and escalation. Necessary Qualifications: + Bachelor's or Associate's degree with livestock or technical emphasis. In lieu of degree five years of applicable experience. + Valid U.S. motor vehicle driver's license without restriction. + Excellent written, verbal and Microsoft Office skills. + Willingness to travel 50-60% within region. + Willingness to abide by all company policy and approval processes when traveling or purchasing company assets. Preferred: + Herd Management software experience (DC305, PC Dart, Bovisync, etc.). + Livestock experience, i.e., on farm, etc. NOTICE FOR INTERNAL APPLICANTS In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions. If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor. Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission. Current Employees apply HERE (Current Contingent Workers apply HERE (US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here ( if you need an accommodation during the application or hiring process. We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights (EEOC GINA Supplement? Pay Transparency Nondiscrimination () We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. 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Created: 2024-11-02