Associate Tier 2 Help Desk - Cleared
NiSUS Technologies Corporation - annapolis junction, MD
Apply NowJob Description
Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software May coach and provide guidance to less-experienced professionals Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions Provides remote support access through desktop mirroring and other remote access applications Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure Schedule: 2pm to 10pm Monday through Friday Requirements TS/SCI with poly required 5 years of experience and a Bachelor's degree (or 5 additional years of expereince) Hardware Remote Assistance Remote Desktop One or More of the Following Certifications Required: A+ CCNA Security CND Network+ SSCP CySA+ GICSP GSEC60 Security+ CASP+ CCNP Security CISA CISSP (or Associate) GCED GCIH CCSP Benefits Health & Life Insurance Dental Insurance Disability Insurance 401K Retirement Plan with Matching Tuition Assistance Vacation and Sick Leave Hiring Bonuses Referral Recruitment Program
Created: 2024-10-18