Customer Success Manager
Highway - dallas, TX
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About the Company:Highway is the fastest-growing freight tech provider in North America. We serve the largest freight brokers in the industry, solving one of their biggest pain points: who is really hauling their freight. We answer the question of Carrier Identity, protecting brokers' networks, preventing fraud and increasing transparency. Serving and protecting our customers is our top priority, and we are proud that our best marketing is our customer referrals and testimonials.Role Description:Freight brokers put an incredible amount of trust in Highway and that trust will be extended to you. This role will be responsible for customer success including support, account management, retention and revenue expansion. This role will report directly to the SVP of Customer Success.Your role:Manage the customer relationship post go-live to ensure customer retention and high customer satisfaction.Assist with onboarding of customers, ensuring the best ongoing engagement throughout the customer's lifetime.Putting forth and enacting a communications strategy that maintains and fulfills high customer satisfaction.Conducting customer success reviews periodically and engaging internally to resolve outstanding concerns.Providing ongoing support to existing customers and resolving issues.Work closely with other internal teams to provide customer insights that state additional sales and service opportunities.Canvas for opportunities to cross-sell and upsell existing clients into other products.Qualifications:Highly experienced in customer success and account support, preferably in the transportation industryExperience with Intercom and Salesforce is a plusExceptional communication and interpersonal skillsSaaS experience is a plusThis position is on-site in Dallas, TX
Created: 2024-10-18