Full Time Tour Coordinator - Operations

About Us: We are a dynamic and fast-growing company specializing in organizing and coordinating custom itineraries for students. Our mission is to create memorable and educational experiences for young travelers. We are looking for a motivated and detail-oriented Tour Coordinator to join our team and contribute to our continued growth.Position Overview:The Group Tour Coordinator - Operations will play a crucial role in managing and executing group tours, ensuring seamless operations from planning through execution. This position requires a detail-oriented individual with excellent organizational and communication skills who can handle multiple tasks and provide outstanding customer service to our clients. As a small family business, we value flexibility and a proactive attitude in tackling various tasks that arise.Key Responsibilities:Tour Planning & Coordination:Collaborate with company Salesperson andor clients to understand their educational travel needs and preferences.Review finalized trip proposals to further solidify tour itineraries based on client requirements, budget constraints, and educational objectives.Coordinate with vendors, including hotels, transportation providers, restaurants and tour guides, to secure and confirm bookings.Operational Management:Oversee day-to-day operations of tours, ensuring all logistics are executed as planned. Prepare and distribute detailed itineraries, travel documents, and other required materials to clients and tour guides.Address and resolve any issues or disruptions that arise during tours promptly and effectively, during business hours and after-hours.Customer Service:Serve as the primary point of contact for clients before, during, and after tours.Provide exceptional customer service and support, handling inquiries, feedback, and complaints with professionalism.Collect and analyze client feedback to continuously improve tour experiences.Administrative Duties:Maintain accurate records of bookings, payments, client invoices, and correspondence.Document tour performance, client satisfaction, and operational efficiency to improve future tour experiences.Assist with budget management, including tracking expenses and reconciling invoices.Team Collaboration:Work closely with other team members, including salesmarketing, proposal writing, and operations, to ensure cohesive tour planning and execution.Participate in team meetings to discuss operational challenges, improvements, and best practices.Qualifications:Bachelor's degree in Business Administration, Tourism Management, Education, or a related field.Proven experience in tour coordination, event planning, or a similar role, preferably in the travel or education sector.Strong organizational and multitasking abilities, with a keen eye for detail.Excellent communication skills, both written and verbal, with the ability to interact effectively with clients and vendors.Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and tour management software.Ability to work independently and as part of a team in a fast-paced environment.Flexibility to travel and work irregular hours as needed.Benefits:Competitive salary and performance-based bonuses.Up to 50% match for health insuranceRetirement savings plan with company match.Opportunities for professional development and career advancement.How to Apply:Please submit your resume and a cover letter outlining your qualifications and experience to . In your cover letter, include a brief description of a successful tour or event you have coordinated and how you managed any challenges that arose.Four Winds Tours is an equal-opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.

Created: 2024-10-19