SR. Field Support Engineer- Austin, Texas
Fabworx Solutions - austin, TX
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SR. Field Support Engineer- Austin, TexasSalary Range - 90k - 120K FABWORX WHO WE ARE: We are a bold and dynamic group of people with a "why not?" attitude. Our mission is to engineer innovative and responsive solutions for advanced manufacturing while being a force for good and a place where people love to work. Today, we focus on the semiconductor industry, but tomorrow, who knows? Because "why not?"... anything is possible. THE JOB: The Sr. Field Support Engineer is a dynamic role that supports today's and tomorrow's customers. This person will be a key contributor to the business's success by providing customer services, technical innovation, and project management. RESPONSIBILITIES: Customer Relationship: Act as the technical bridge between Fabworx and customers by being a trusted business partner and demonstrating an invested interest in their success. Project Management: Lead short and long-term projects effectively and efficiently while partnering with cross-functional business partners domestically and internationally. Product Line Support: Support the Fabworx product line at assigned fabs, including installation, troubleshooting, calibration, and general customer support.Technical Presentations: Actively seek out new solutions Fabworx can provide to the industry and collaborate with sales to deliver compelling technical presentations to current and prospective customers.CIP Product Opportunities: Work closely with customers to identify Continuous Improvement Program (CIP) opportunities, guiding them through discovery, development, and delivery to ensure commercial success.Beta Testing and Evaluations: Successfully led Beta testing and customer product evaluations to ensure satisfactory completion.Data Collection: Collect product field performance data and effectively communicate to cross-functional partners to support sales, product improvement, and marketing efforts.Training Opportunities: Partner with the Fabworx training department to develop and deliver various tool training modules to customers.Global Support: Actively build strong cross-functional partnerships with Fabworx international teams, customer groups, and vendors. Be available for occasional travel to other global regions to support various Fabworx activities and customers.Education and ExperienceQualifications: A.S. or B.S. in engineering or a related technical field.Experience: 10+ years of experience in semiconductor equipment, either in customer support or as a fab engineer. 7+ years of experience in successfully leading key initiatives andor teams. Expertise: Good general knowledge of wafer handling robotics, with hands-on experience in LAM, TEL, or AMAT being a munication Skills: Strong verbal and written communication skills, including command of the English language.Relationship Building: Ability to independently establish and maintain relationships with customers and co-workers. Related Traits:Attention to Detail: Strong attention to detail and a keen eye for identifying continual improvement opportunities.Self-Motivated: Self-motivated and able to thrive in a less-structured work environment that emphasizes internal collaboration.Growth-Oriented: Desire to be in a role with long-term growth opportunities in a low-turnover company.Environmental Consciousness: A conviction that industrial manufacturing can be environmentally conscious, with a commitment to contributing to Fabworx's environmental transition.Benefits• 15 Days Paid Time Off, Plus Major Holidays (12 Days Per Year)• Company Bonus Program• 401(k) with Company Matching• Flexible Scheduling Options for Family Care Needs• Medical, Dental, and Vision Insurance and Benefits• Short-Term and Long-Term Disability Insurance• Life Insurance• Health Savings Accounts and Flexible Spending Account Options EEOCFabworx Solutions is an equal-opportunity employer.
Created: 2024-10-18