IT Service Desk Analyst

The IT Service Desk Analyst is responsible for providing technical support to users by handling break-fix issues and managing user provisioning tasks. This role involves troubleshooting hardware and software problems, managing user accounts, and ensuring timely resolution of technical issues. Job Title: IT Service Desk Analyst Location: Farmington Hills, MI (100% onsite) Pay rate: $23-27/hr W2 plus benefits W2 contract (no C2C) What's the Job? Provide first and second-level support by handling incoming queries and help requests from both internal and external customers per service level standards. Troubleshoot and resolve break-fix issues related to hardware, software, and network systems. Escalate issues to the appropriate subject matter expert and or management when necessary. Administer user provisioning and related access permissions for designated organization systems. What's Needed? 3+ years IT Service Desk experience including Windows 11, Freshservice and MS Teams Experience with Windows desktop OS, mobile OS, Microsoft Office Suite, and other IT systems. Experience with virtual desktop tools and software. Strong sense of urgency, organizational, and communication skills. Demonstrated successful ability to build positive relationships and partnerships within department, across the organization, and with external customers. What's in it for me? Long term assignment on a great team! Healthcare benefits - Medical/Dental/Vision 401k 6 paid holidays upon eligibility Free access to our online training and career development resources If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

Created: 2024-10-19