Merchant Services Business Development Officer

Who We Are BankUnited (NYSE: BKU) is a national bank headquartered in Miami Lakes, Florida with banking centers in Florida, the New York metropolitan area, Dallas and Atlanta. BankUnited has two subsidiaries, Pinnacle Public Finance headquartered in Scottsdale, Arizona and Bridge Funding Group headquartered in Hunt Valley, Maryland. We pride ourselves on our entrepreneurial and collaborative culture encompassing the best minds, the brightest talent and the boldest decision makers. BankUnited is honored to announce that we have been included on the Newsweek and Statista America's Most Trusted Companies Award List! BankUnited has been recognized by Newsweek for two outstanding awards in 2023 as one of America's Greatest Workplaces and as one of America's Greatest Workplaces for Job Starters , which acknowledges our commitment to creating an exceptional workplace. Our Culture At BankUnited, we foster a diverse and inclusive environment where all employees have the opportunity to advance, grow and achieve their goals. Our rally cry is to GO FOR MOREâ„¢, a call to action to go above and beyond to provide the best customer experience to every client and to GO FOR MORE in your career. Why BankUnited Working for BankUnited offers you exciting challenges and opportunities to advance your professional development, while empowering you to deliver and be your best. We are happy to report the average tenure according to LinkedIn insights is 8.3 years. We strive to provide a competitive benefits plan to our employees and are proud to have been nationally ranked #1 as one of the 2023 Healthiest 100 Workplaces in America by Springbuk and awarded HEALTHIEST EMPLOYER by the South Florida Business Journal since 2020. As a company, we believe we are only as successful as our people and are committed to providing training and innovative resources that prepare you to reach your full potential. That's why in addition to tuition reimbursement, we provide our employees with exciting career coaching, courses and training through our own GO FOR MOREâ„¢ Academy and mentoring opportunities through our iCAREâ„¢ (Inclusive Community of Advocacy, Respect and Equality) program. At BankUnited, we strive to provide our employees with a work life balance. Specifically, retail branches operate 5 days a week Monday - Friday, excluding evening and/or weekend hours. For many of our positions, we offer a hybrid work environment, as well as a remote work environment for designated positions. If you thrive in a fast-paced collaborative work environment, Apply Now and start your journey with BankUnited today! Job Description SUMMARY: The Merchant Services Business Development Officer (BDO) will work with Bankers, Branches, and Sales Leadership to drive growth of our Merchant Services program. The BDO will be responsible for championing Merchant Services across the organization and for the growth of our merchant portfolio through the development and execution of robust sales plans, education of bankers, running promotions, coordinating sales events, etc. The BDO will travel throughout the bank's footprint to meet with bankers and attend events. The Merchant BDO will be the primary face of the program and responsible for the continued growth of the business. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned. Champion and promote Merchant Services across the organization. Plan, coordinate, and participate in client sales events, promotions, and campaigns. Devise/coordinate/run Banker sales promotions and campaigns. Work with partners to develop marketing materials, enhance online visibility, promote wins, etc. Assist with development and execution of a sales strategy, strategic growth plans and goal setting for each line of business. Work with leaders in all lines of business to identify and remove barriers to achieving goals. Maintain sales pipeline and pipeline reporting. Leverage data and conduct data analytics to identify opportunities. Leverage COIs, referrals from existing clients, etc. to identify prospects. Ensure all Bankers are trained to recognize opportunities and position the product -- Deliver or arrange training as needed. Develop and promote internal incentive plans. Identify initiatives to drive Merchant Services revenue growth. Develop internal relationships through meeting attendance, presentations, and one-on-one engagements. Build effective cross-functional communications and teams. Help resolve complex client/deal related issues. Follow up with clients that have been approved, but have not activated. Monitor performance of larger programs and manage client relationships. Share feedback from Sales on tools and materials needed to drive success. Act as a liaison between the Line of Business, Internal Sales Teams and Third-Party Service provider in driving, developing, and retaining business. Help sales identify and act on cross sell opportunities. Understand the Merchant Services competitive environment and overall payments industry trends to execute successful sales activities. Work to achieve sales goals (fee revenue, client activations, branch engagement, etc.). Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.). Adheres to Bank policies and procedures and completes required training. Identifies and reports suspicious activity. EDUCATION Bachelor's Degree preferred. EXPERIENCE 5+ years in a Merchant Sales/Management role and/or related business payments experience required. KNOWLEDGE, SKILLS AND ABILITIES Ability to interact with internal and external clients in a highly professional manner. Ability to maintain and demonstrate high ethical standards and personal integrity to build credibility and trust while enhancing the organization's reputation. Demonstrated ability to manage and prioritize multiple tasks. Excellent business development and presentation skills. High-energy, result-oriented, responsive, and works well in a team environment. In-depth knowledge of Merchant Services. Strong computer skills to include Microsoft Office (Word, PowerPoint and Excel) and ability to quickly learn new software and or systems. Superior analytical, consulting and negotiating skills. Superior client relationship, marketing presentation and sales/closing skills. Superior written, verbal and interpersonal communication skills. Thorough understanding of industry trends, the competition, and businesses in the serviced markets. Takes responsibility for and deals effectively with complex and sensitive customer issues and complaints. Anticipates customer needs and proactively makes recommendations.

Created: 2024-11-02