Learning and Development Manager

Description Pediatric Learning and Development Manager - Job Description Position Overview: D4C Dental Brands is seeking an experienced, dynamic Pediatric Learning and Development Manager to spearhead training initiatives across our MD, DC, and Midwest dental practices. In this key role, you will oversee the onboarding experience, which we view as a critical success factor for all new hires, regardless of their position. Ensuring a smooth and impactful onboarding process directly influences our ability to deliver the exceptional patient care we pride ourselves on. As part of the People Development team, you will facilitate a comprehensive onboarding curriculum tailored for new team members in our pediatric dental offices, including roles such as Front Office Coordinators, Dental Assistants, Hygienist and Operations Managers. We're looking for a passionate leader who is committed to empowering others, continuously improving our processes, communication, and patient care. This role involves classroom, virtual, hybrid, and in-office training, so the ideal candidate must be well-organized, adaptable, and a skilled multitasker. While prior experience in dentistry is a plus, it's not a requirement-we believe the passion for learning and teaching can be more valuable than subject matter expertise (which you'll quickly gain!). Our doctors and teams are united in their mission to create exceptional patient experiences that foster a lifetime of dental health knowledge and care. This position requires someone who excels at building relationships, fostering trust, and ensuring new hires and existing team members feel supported and engaged. Training topics will include software systems, orthodontic terminology, verbiage, task-based processes, and more. As we operate on a variety of platforms, being tech-savvy and able to adapt quickly is key to your success in this role. Key Responsibilities: - Training & Development Leadership - Take full ownership of the new hire training process through our comprehensive onboarding program. - Create a safe and engaging learning environment that empowers team members to succeed. - Deliver consistent, engaging, and high-quality training experiences across all topics. - Collaborate with Regional Directors of Operation to assess training needs, develop content, and facilitate sessions in group, virtual, and one-on-one settings. - Become a subject matter expert in our office practices, processes, and culture to support the ongoing development of team members. - Partner with Operations, and Clinical leadership to evaluate needs and implement trainings effectively. - Training Topics Include (but are not limited to): - Office-specific tasks, terminology, workflows, and systems - Software and technology integration - Patient experience and customer service excellence - Leadership development - Communication and behavior development - Business KPIs and financial reporting - Change management Required Qualifications - Strong leadership, communication, and interpersonal skills - Tech-savvy with the ability to quickly learn and teach new programs and systems - Ability to travel frequently within Maryland, DC, Ohio, and Iowa (approximately 60% travel, 40% based in home state) - Exceptional organizational and time management skills - Strong problem-solving abilities and strategic decision-making skills - Proven ability to build rapport with team members across all levels and functions Preferred Qualifications: - 3+ years of experience in a training and development role - 2+ years of experience in a dental practice or a related field - Strong leadership, communication, and interpersonal skills - Tech-savvy with the ability to quickly learn and teach new programs and systems - Ability to travel frequently within Maryland, DC, Ohio, and Iowa (approximately 60% travel, 40% based in home state) - Exceptional organizational and time management skills - Strong problem-solving abilities and strategic decision-making skills - Proven ability to build rapport with team members across all levels and functions Preferred Skills: - Experience with Learning Management Systems (LMS) and content creation - Demonstrated ability to drive change and track performance improvement through scalable training programs Join Us: If you're an organized, tech-savvy professional passionate about training and development-whether from a dental background or another industry-and thrive in a fast-paced, dynamic environment, we want to hear from you! At D4C Dental Brands, you'll help equip our teams with the knowledge and skills they need to deliver outstanding orthodontic care.

Created: 2024-10-19