New Car-Business Improvement Manager-Mercedes-Benz ...
Avondale Group Inc Defunct - grapevine, TX
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Overview For 36 years, Avondale Group has grown to become one of the most respected family-owned automotive groups in the world. We pride ourselves on creating an elevated client experience from purchase, to service, to collision repair, to subscription and beyond. The sincere and endless commitment to our employees drives our success and the inclusive culture makes Avondale Mercedes-Benz Grapevine truly special place!We feel honored that we attract, nurture, respect and retain the most talented people in the industry! We do so by providing a world-class, high-quality work environment where productivity, innovation, and personal and professional growth lead to success and lasting, meaningful relationships. It would be our sincere pleasure to show you this, first-hand. EXCELLENT MEDICAL INSURANCE AND LIFE BENEFITS FOR YOU AND YOUR FAMILY! Your Choice of Medical Plans (we reduced employee healthcare expense through our self-insured plans for our employees and their families for 2024) Dental Vision FREE Company Paid Life Insurance FREE Employee Assistance Program Support for all employees 401K Retirement Plan Paid Holidays/Vacation/Paid Time Off Tuition and Tool Reimbursement PURPOSE OF POSITION Successful Avondale Managers contribute to the success of Avondale's variable operations by leading the training of the sales staff and the management and utilization of technology to create both high quality lead generation and the successful execution of sales processes (One-Touch process, Proactive F&I process, and eCommerce Process). They partner with sales staff to create elevated client experiences at all client touchpoints that lead to sales conversions in all areas of variable operations. This position will spend significant time partnering with the sales staff to ensure their success while helping them realize their potential as a sales professional. Avondale is proud to represent Mercedes-Benz, Sprinter Commercial Vehicles, Porsche, Aston Martin, Bentley, Rolls Royce, McLaren, Maserati and Koenigsegg. Responsibilities THE IDEAL CANDIDATE WILL: Consistently trains on technologies that impact current processes with an emphasis on how to use those technologies to create quality opportunities and engaging client experiences Leads ongoing process execution training (One Touch, Service Drive Sales, Phone handling, and F&I process training) Conducts follow up calls/texts/emails with clients as noted in the Sales Follow Up process Meets with clients as needed to assist in providing the proper sales experience for the client Understands and assists with the execution of Avondale's One Touch Sales Process (Sales Professionals take clients through the entire experience) Conducts one-on-ones with the SEMs (sales professionals) to create and implement effective individual business plans and provides ongoing training and mentoring Expands on opportunities to maximize full utilization of business systems for sales and process improvement; trains sales staff on the needed improvements Partners with Variable Directors, technology partners and Business Development to lead prospecting and client retention efforts (CRM utilization, mining systems, service drive sales) Creates and executes strategies for increasing market share via online sales (in partnership with Marketing Dept., Sales Directors, and others as specified) Consistently conducts internet process, technology and product training; maintains a department eCommerce training calendar/schedule Listens to phone calls and reviews showroom and internet lead communication daily; coaches team members Supports sales professionals with working through sales transactions and client vehicle ordering process Qualifications EDUCATION and/or EXPERIENCE Bachelor's degree (B. A.) in Sales & Marketing from four-year college or university; or three to fouryears related experience and/or training; or equivalent combination of education and experience ispreferred OTHER REQUIREMENTS Operator's Driver's License (must be insurable) PHYSICAL DEMANDS The employee must occasionally lift and/or move up to 25 pounds.
Created: 2024-10-16