infrastructure support analyst
Randstad - chillicothe, IL
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infrastructure support analyst. chillicothe , illinois posted today job details summary $34 - $37 per hour contract bachelor degree category computer and mathematical occupations reference job details job summary: Job Description: The primary responsibility of this role is to support engineers by serving as the site liaison for all IT-related needs. The Analyst will collaborate closely with engineering business partners as well as Client teams based in the United States and other locations. This position offers the opportunity to develop, integrate, and support IT infrastructure solutions that address business challenges. The Analyst will engage directly with business partners to assess hardware and software requirements, build demand, and support enterprise IT and cybersecurity initiatives. Responsibilities: Identify and resolve technical problems directly. Work independently or as part of a team on complex infrastructure technology components utilized by multiple applications or systems. Diagnose, troubleshoot, and resolve issues related to hardware, software, and network systems. Execute data backups and conduct disaster recovery operations. Participate in integrated testing and acceptance processes for infrastructure components. Collaborate with IT leadership and facility management to address various IT security needs. Technical Skills Required: Proficient in configuring and troubleshooting desktops, workstations, and laptops. Familiarity with Microsoft Office Suite and ability to install/configure applications. General networking knowledge, including TCP/IP settings on PCs, basic understanding of VPNs and routers; capable of diagnosing, troubleshooting, and resolving hardware, software, or network issues, as well as replacing defective components as needed. Understanding of IT Service Management and ITIL-based support processes, including Incident Management, Change Management, and Problem Management. strong communication skills, innovative thinking, and excellent problem-solving abilities. Ability to work effectively in a team environment and maintain strong customer relationships and support. Experience in helpdesk and IT site support roles. Problem-Solving: Knowledge of approaches, tools, and techniques for identifying, anticipating, and resolving organizational, operational, or process-related issues. Requirements Analysis: Familiarity with tools, methods, and techniques for requirement analysis; ability to elicit, analyze, and document both functional and non-functional business requirements to ensure the success of system or software development projects. System and Technology Integration: Understanding of system features and capabilities; ability to integrate and communicate across applications, databases, and technology platforms. Desired Skills: strong attention to detail. Excellent communication abilities. Education & Experience Required: A degree is strongly preferred, along with 4+ years of relevant experience. location: Chillicothe, Illinois job type: Contract salary: $34 - 37 per hour work hours: 8am to 5pm education: Bachelors responsibilities: The primary responsibility of this role is to support engineers by serving as the site liaison for all IT-related needs. The Analyst will collaborate closely with engineering business partners as well as Client teams based in the United States and other locations. This position offers the opportunity to develop, integrate, and support IT infrastructure solutions that address business challenges. The Analyst will engage directly with business partners to assess hardware and software requirements, build demand, and support enterprise IT and cybersecurity initiatives. qualifications: Experience level: Experienced Minimum 4 years of experience Education: Bachelors (required) skills: Desktop Support (4 years of experience is required) TCP/IP ITIL Network AdministrationEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.
Created: 2024-10-16