Technical Implementation & QA Specialist - Life ...
Guardian Life Insurance Company - bethlehem, PA
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Guardian is seeking a Technical Implementation & QA Specialist to join the Individual Life and Annuity Product, Implementation Team. Working with a team of professionals, you will contribute to the ongoing development of Guardian's state-of-the-art, mission-critical illustration system, the Guardian Proposal System (GPS). You will be responsible for identifying illustration integration data needs and designing solutions to meet those needs to further grow our digital transformation and consumer-centric strategies. At Guardian, "We do the right thing"; "We believe people count"; "We courageously shape our future together"; and "We go above and beyond for the people we serve". You areA self-starter, fueled by collaboration with teammates and software developers, and someone who can transform conceptual thinking into executable insightsAble to interface effectively between business stakeholders and technical teamsAble to quickly grasp and utilize new technologiesComfortable working within a collaborative team, but also able to work independently with limited directionDetail-oriented and able to manage multiple tasks and priorities simultaneously while in various phases of developmentAble to adapt to changing business priorities and environmentsSomeone who delivers on commitments with a sense of urgencyCapable of learning and working in a hybrid work environment with geographically dispersed teammates and business partnersYou willSupport the implementation of enhancements to our in-force illustration policy data feeds and enhancements to other critical illustration integration functionality (e.g., eApplication, eIssue, Living Balance Sheet, InsMark; etc.) by:Collaborating with colleagues in IT, Product Development, Policy Administration/Operations, and Compliance, as well as with our illustration software vendor (iPipeline) in both the planning and implementation phasesDefining project scope, creating or contributing to project plans, and documenting business systems requirementDeveloping, reviewing, & contributing to the creation & execution of detailed test plans to ensure that illustration integration requirements align with business needMaintaining system end-user documentation and business ruleDeveloping or employing Excel based tools to verify data passed to/from 3rd party application integrationIdentifying, reporting, and reconciling system defects on a timely basisEvolving the team's best practices for requirements documentation & system testingTransparently communicating status on current projects and initiatives on a regular basisParticipating in the after business hours testing of our quarterly software production deploymentsServe our Internal & External Customer by:Providing consultation and technology assistance to Home Office colleagues and field representatives for GPS in force illustration access and GPS interface support.Providing cross training and knowledge sharing to ensure the team's continuous growth & developmentServing as a back-up to the Illustration Interface Project Manager and other teammatesProactively managing and maintaining in force policy test data for the illustration testing teamTroubleshooting complex technical problems with a sense of urgencyYou haveExcellent analytical, technical troubleshooting, problem-solving, communication, & organizational skills with the proven ability to collect, organize, analyze, and disseminate information & data with attention to detail and accuracyExperience writing business systems requirements and performing quality assurance testingExperience working with cross-functional teams in a hybrid environmentAdvanced Proficiency with Microsoft ExcelStrong customer focusNice to haveExperience with relational databases using SQL query language skills via Microsoft SQL Server Management Studio 17Familiarity with Application Programming Interface's (API's) using JSON, Microsoft SQL Server Management Studio 17, Postman, NotePad++, ACORD Life & Annuity XML Standards, Excel, Word and Beyond CompareProject Management experienceReporting RelationshipsAs our Senior Business Analyst, you will report to the Head of Life & Annuity Illustrations, and you will partner with, and have a dotted line reporting relationship to, the Illustrations Integration Project Manager to carry out project assignmentsSalary Range$66,130.00 - $108,640.00The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive PromiseAt Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical spire Well-BeingAs part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.Health CareChoice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefitsDental planVision planHealth care accounts - flexible spending, health reimbursement, and health savings accountsCritical illness insuranceLife and Disability InsuranceCompany-paid Life and Disability insurance plus voluntary supplemental coverageAccident insuranceRetirement and Financial401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicableComplimentary 1:1 financial guidance with a licensed Fidelity representativeTime Off and Remote WorkFlexible work arrangements (part in-person/part remote)Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavementPersonal holidays for colleagues to use in recognition of religious, cultural, or civic daysPaid parental leave and paid family and medical leave policiesEmotional Well-being and Work-LifeEmotional well-being, mental health, and work/life resources powered by Spring HealthWellness programs, including fitness program and equipment reimbursementChild, adult, and elder back-up care support through Bright HorizonsAdoption assistanceCollege planningTuition reimbursementStudent loan assistanceCommuter benefits in select metropolitan areasEquity & InclusionOpportunities to build inclusive and meaningful connections through involvement in colleague-led affinity groups:Employee Resource Groups:Colleague Connection CommitteesCommunity Involvement CommitteesA culture that encourages colleagues to bring their authentic selves to workVoluntary self-IDPronunciation and phonetic spelling of namesBenefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.Equal Employment OpportunityGuardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.AccommodationsGuardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.
Created: 2024-10-16