Design Program Manager, Product Experience

Are you driven to solve the right problems and enable others to do the same? Are you a design enthusiast, operations nerd, and superior communicator? If so, let's talk. Cardinal Health is looking for a versatile Design Program Manager to be a key driver in how the Product Experience organization evolves, improves, simplifies, and scales across Cardinal Health. You will strengthen the connective tissue throughout our team and broad set of partners with a focus on culture, process, measures, and operational excellence. Your success will allow others to focus their time on the discovery, design, and delivery of high-quality experiences. The healthcare space is exploding with the convergence of new service models, technologies, health sector shifts, and a growing demand for open access to health information. Expectations are higher than ever for simple, useful, and delightful experiences as more people find their real and digital worlds interwoven with the people and spaces that serve their needs. It's a landscape ripe for thoughtful design and deep collaboration across many disciplines to create the next generation of products and services. Responsibilities: Establish predictable, repeatable processes to help leaders and contributors prioritize, plan, and execute multiple parallel projects. Develop routines and systems to track and balance initiatives, capacity, work estimation, scheduling, and resource alignment. Proactively assess risk, raise flags, facilitate decision-making, and resolve issues before they become problems for the larger team(s). Capture, analyze, and aggregate UX, customer, and business metrics to measure impact at the project, portfolio, and organizational levels. Provide visibility and accurate reporting on organizational status, resource utilization, team performance, and project/program health when and where needed. Work with Product Experience and cross-functional teams to adopt and leverage standards, best practices, and definitions of good & done. Partner with product, engineering, and business partners to share design's working model and ensure a smooth product development process. Manage project and operational expenses, focusing on scope, time allocation, and funding. Support the hiring and onboarding of employees, manage contractors and vendors, and strategically balance attrition. Drive procurement, implementation, and adoption of tools (design, research, and project management) to empower our organization, work more effectively, and build upon each other's efforts. Streamline communications to ensure information and knowledge flows freely within our team, partners, and broader Cardinal Health. Own key programs, team rituals, and continuous-improvement efforts. Keep a finger on the cultural pulse of the Product Experience team and actively participate in shaping it, focusing on morale, attrition, unspoken feedback, and overall well-being. Qualifications 8-10+ years' experience in program, project, and/or operations management within a product design organization and/or creative agency, preferred. Bachelor's degree in related field, or equivalent work experience, preferred Successfully created and managed a wide range of design-related processes, resources, programs, and improvements that have delivered measurable results. Experience working directly with designers, researchers, and strategists. Extensive knowledge of the inner workings of product, design and engineering teams from discovery through delivery, and can confidently think like, reason with, and proxy for a design leader. Experience overseeing complex cross-functional programs across multiple portfolios. High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision. Passion for owning and driving best practices for design teams and work that improves cross functional ways of working. Strong knowledge of project management tools and methodologies (Agile to Waterfall). Deep understanding and knowledge of human-centered design process. Strong skills in gathering and synthesizing information and can confidently communicate across teams and levels across the organization. Experience using data to identify problems and communicate solutions with measurable results. Deep experience in gathering feedback and data to deliver continual business and operational improvement. Engages with candor and empathy while sharing learnings from individual and team experiences to drive continual improvement for self and others. Excellent written and verbal communication skills to effectively convey design principles, system updates, and project status to various audiences. Comfortable dealing with ambiguity and knowing how to move forward to solve open-ended challenges independently. What is expected of designers at Cardinal Health: Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects/products. Recommends new practices, processes, metrics, or models. Works on or may lead complex projects of large scope. Projects may have significant and long-term impact. Independently determines methods for completion of new projects. Receives guidance & feedback on overall project objectives. Acts as a mentor to less experienced colleagues. Anticipated salary range: $103,500 - $155,295 Bonus eligible: Yes Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. Medical, dental and vision coverage Paid time off plan Health savings account (HSA) 401k savings plan Access to wages before pay day with myFlexPay Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources Paid parental leave Healthy lifestyle programs Application window anticipated to close: 12/06/2024 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here (

Created: 2024-10-19