Building Operations
FirstService Residential - orlando, FL
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Job Overview: This position serves residents by providing information and services.í‚ Self-motivated; outgoing; detail oriented; customer service and customer focused individual with excellent interpersonal, communication, and organizational skills including e-mailing, identifying and organizing resources to provide personal service expected by residents.í‚ This position integrates with the Concierge at the Front Desk and assist management in ensuring that building operations are functioning in a consistent and effective manner. í‚ Your Responsibilities: Demonstrates excellent customer service, communication, and time management skills. Responds to emergency situations in a timely manner. Identifies and clarifies residents, visitors and contractor needs and desires; answers questions; gives directions and instructions; develops inventories of services. Monitors security cameras via a remote device and reports security issues immediately to management and/or appropriate personnel. Manages and screens messages. Accurately maintains daily logs, records and forms. Maintains a smooth operational environment throughout the building/property. Follows safety procedures and maintains a safe work environment. Helps residents establish accounts and schedules access for authorized vendors to provide services within units. Maintains guest privacy and organization reputation by keeping information confidential. Updates job knowledge by participating in educational opportunities, maintaining personal networks. Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Follows safety procedures and maintains a safe work environment. Good and prompt verbal and written communication. Monitor pool and pool decks, Rec Rooms and all common areas. Other duties as required. Skills & Qualifications: Excellent customer service skills. Strong organization, motivation, and interpersonal skills. Critical thinking, problem solving, judgment and decision making abilities. Strong verbal and written communication skills. Fluent in multiple languages is highly preferred. Proficient in spoken and written English language. Detail oriented and strong organizational and multi-tasking skills. Ability to adapt to different situations and environments. Ability to respond to emergencies and callouts in a timely manner. Must have strong proficiency in Windows and Microsoft Office, including but not limited to Word, Excel and Outlook. Proficiency researching the Internet. Ability to work in a team environment as well as independently and be self-driven. Must have reliable form of transportation. Physical Requirements: Ability to lift 30 í¢â‚¬" 50 lbs. Work in an upright standing or sitting position for long periods of time. Handle, finger, grasp and lift objects and packages. Reach with hands and arms. Communicate, receive, and exchange ideas and information by means of the spoken and written word. Ability to quickly and easily navigate the property/building as required to meet the job functions Complete all required forms. Ability to work extended hours and weekends based on project requirements. Ability to respond to emergencies in a timely manner. í‚ í‚ Schedule: Friday-Tuesday, 3:00pm-11:00pm í‚ What We Offer: As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions. í‚ Compensation: $17.00 Hourly í‚ Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. í‚ #LI-KS1í‚
Created: 2024-10-16