Patient Financial Advisor I, Neurology
University of Texas Southwestern Medical Center - dallas, TX
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Patient Financial Advisor I - Neurology Department *This position is a hybrid position. The first eight weeks will consist of a training period that will require the hired candidate to work fully in person before moving to a hybrid schedule* Education and Experience High school diploma with four (4) years of financial counselor or equivalent experience Associate degree with two (2) years of financial counselor or equivalent experience Bachelor's degree with no experience Job Duties Provide financial counseling for patients within one department. Responsible for confirming patient insurance eligibility and providing benefits review. Reviews benefits to ensure that organization and patient understand the extent of coverage for services. Accurately utilizes cost estimate technology to create cost estimates for services and communicates estimated costs to patients and other affected parties. Accurately posts payments and assists in the creation of payment plans for upcoming services and/or outstanding balances. Responsible for reviewing account details for patient education and/or correction. Reviews balances and communicates to patient and other affected parties about outstanding balances. Assists patients in resolving account questions and concerns. Responsible for coordinating and completing financial assistance application for charity care program. Responsible for understanding the revenue cycle, including all involved parties and appropriate escalation pathways. Knowledge of various regulatory agencies: JCAHO, Medicare/Medicaid Laws, State & Federal Laws, Hospital/Departmental Policies. Duties performed may include one or more of the following core functions: a) Directly interacting with or caring for patients; b) Directly interacting with or caring for human-subjects research participants; c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records. Performs other duties as assigned. Knowledge, Skills & Abilities Work requires proficient knowledge of computers and office equipment. Possess near vision acuity for accurate reading of computer screens. Work requires ability to coordinate and work independently. Work requires proficient knowledge of computers and office equipment. Work requires ability to communicate effectively with internal and external contacts on policies and procedures. Work requires ability to work with confidential information on daily basis. Work requires good organizational skills. Work requires excellent internal and external customer service skills Work requires the use of initiative, strong independent judgement, and resourcefulness are inherent in the job Work requires the ability to develop and recommend policies and procedures for approval by supervisor This position is security-sensitive and subject to Texas Education Code *51.215, which authorizes UT Southwestern to obtain criminal history record information. UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status. Benefits UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include: PPO medical plan, available day one at no cost for full-time employee-only coverage 100% coverage for preventive healthcare - no copay Paid Time Off, available day one Retirement Programs through the Teacher Retirement System of Texas (TRS) Paid Parental Leave Benefit Wellness programs Tuition Reimbursement Public Service Loan Forgiveness (PSLF) Qualified Employer Learn more about these and other UTSW employee benefits!
Created: 2024-10-16