Sr. Manager - Business Process (Hybrid)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is hiring! The Sr. Manager - Business Process is an individual contributor role and responsible for overseeing and enhancing business processes to improve efficiency, quality, and productivity. This role involves designing and implementing process improvements, managing cross-functional projects, and ensuring business processes align with organizational goals and objectives. We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means youll be assigned to a Broadridge office. We will consider qualified candidates that are remote as well. Responsibilities: Process Improvement: Identify and analyze current business processes to find areas for improvement. Design and implement process enhancements for efficiency, quality, and productivity. Develop process documentation, standard operating procedures, and best practices. Project Management: Lead and manage process improvement projects from inception to completion. Coordinate with cross-functional teams to ensure project timelines and objectives are met. Monitor project progress, resolve issues, and report on project status to stakeholders. Data Analysis: Conduct quantitative and qualitative analysis to evaluate process performance. Utilize data-driven insights to make informed recommendations for process improvement. Establish key performance indicators (KPIs) to measure process effectiveness. Change Management: Develop and execute change management plans to ensure successful process adoption. Train and support staff on new processes and systems. Foster a culture of continuous improvement within the organization. Stakeholder Engagement: Build and maintain positive relationships with stakeholders across all levels of the organization. Collaborate with senior leadership to align process improvement initiatives with strategic goals. Communicate process changes and benefits to stakeholders effectively. Technology Integration: Assess and integrate technology solutions that support business process improvement. Work with IT to ensure that process automation and digital transformation initiatives are successfully implemented. Qualifications: Bachelors degree in Business Administration, Management, Engineering, or a related field; MBA preferred. Minimum of 5-10 years of experience in business process management, operations, or related roles. Proven experience in leading process improvement projects and managing cross-functional teams. Strong analytical and problem-solving skills with a data-driven mindset. Excellent project management skills, including the ability to prioritize tasks and manage time effectively. Proficiency in process mapping and analysis tools (e.g., Visio, Six Sigma). Knowledge of ERP systems and other business software applications. Exceptional communication and interpersonal skills. Certification in Six Sigma, Lean, or PMP is a plus. Understanding of financial principles and the ability to evaluate the financial impact of process improvements a plus Familiarity with BPM software (e.g., Visio, Smartsheet, Oracle) a plus Knowledge of ERP systems (e.g., MSP, AXIA, Oracle) a plus Experience in implementing process automation and digital transformation initiative a plus Salary range $110,000.00 - $120,000.00 Bonus Eligible. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education. Please visit for more information on our comprehensive benefit offerings #LI-MJ1 Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates diversity in all its dimensions. Disability Assistance We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.US applicants: Clickhere ( to view the "EEO is the Law" poster. If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at or by sending an email to . Broadridge Financial Solutions, Inc. (NYSE: BR) , is a global Fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. At Broadridge, we are committed to making a difference ( . Our unique culture is guided by the Service-Profit Chainthe idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications . A certified Great Place to Work, Broadridge is part of the S&P 500 Index, employing over 14,000 associates in 21 countries. Hear from our associates how Broadridge has maintained its culture since the shift to a remote and hybrid working model. LinkedIn ( Facebook Instagram ( Twitter YouTube ( Glassdoor The Muse ( Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. On and off-site working provides flexibility by balancing the needs of our clients, teams, and associates. Our Connected Workplace is grounded in the following concepts: Flexible, Accountable, Connected, and Supported. This approach allows us to achieve business goals while supporting meaningful work-life integration for our associates. Broadridges high-performance teams thrive in a culture based on trust and mutual respect that emphasizes outcomesrather than how, when, and where work is done. We are dedicated to fostering a diverse, equitable, inclusive, and healthy environment. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success. Our goal is to ensure our associates at every level of the organization represent the diversity of the clients we serve and the communities in which we work. We pursue both top-down and bottom-up approaches to advancing diversity, equity, and inclusion initiatives and values into our culture. This is reflected in the varying backgrounds of our over 14,000 associates working in 21 countries around the globe. Learn about our DEI Program here ( . We believe that our associates are among our most important assets. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our Connected Workplace where associates may be working on-site, off-site, or using a hybrid model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.

Created: 2024-10-19