Managing Director, Transportation Services

Basic Qualifications - Bachelor's degree required with additional experience in facilities, logistics, campus or urban planning, or related fields. - 10+ years of progressive management experience in dynamic transportation and parking operations, including developing and managing large capital plans and budgets and overseeing large, diverse teams. - 10+ years of progressive management experience in dynamic transportation and parking operations, including developing and managing large capital plans and budgets and overseeing large, diverse teams. Additional Qualifications and Skills - Ability to think strategically and solve complex operational challenges. - Demonstrated experience building relationships across complex organizations in a decentralized environment. - Ability to manage, lead and engage team members and foster an equitable and inclusive workplace where everyone can thrive. - Ability to address and resolve issues collaboratively across a complex environment with many stakeholders. - Must have effective communication skills and the ability to tailor message to a variety of audiences. - Sense of humor. Position Description - Oversee transportation, parking, mail, and customer service center operations, ensuring high levels of service delivery and compliance with university policies and local/state/federal regulations. - Prepare and manage the operating budget and capital spending plan for the department using data-driven forecasting, sound decision-making and adherence to the highest levels of stewardship. - Develop short- and long-term strategic plans for Harvard Transportation Services to support mission-minded university initiatives, Campus Services, and departmental goals. - Lead and develop leadership team, currently consisting of 4 directors, 1 communications manager, 1 project manager, 1 staff assistant. - Lead efforts to sustain an environment that fosters teamwork, excellence, respect, and continuous improvement. - Evaluate the transportation needs of a continuously evolving campus community that is growing and changing in a post-covid world and propose recommendations for improvements. - Collaborate with Schools and Units to evaluate new technologies, programs, and initiatives to enhance transportation operations and sustainability goals. - Perform and lead analyticsfor operations performance metrics, customer satisfaction, and regulatory requirements. - Collaborate with University partners in the development of a transportation sustainability strategy considering the University's commitment to be fossil-fuel free by 2050. - Represent the department and university on external transportation committees and initiatives EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law. Working Conditions The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines. Job Summary Campus Services provides essential stewardship, strategy, and services to the Harvard community. The 14 Campus Services departments have approximately 2,000 active employees (70% of staff are represented by eight unions) and a combined annual budget of more than $700 million. These departments provide strategic support and client/customer services to the Harvard campus buildings and facilities, graduate housing, capital projects, sustainability, real estate, parking, transportation, and commuter supports, engineering and utilities, mail, printing and ID card support, dining, hospitality and events management, publishing administration, health and safety, and international support. Under Campus Services, Transportation Services is an internal resource for the Harvard community providing the highest quality Parking, Transportation, commuter alternatives, and mail delivery/management services in Cambridge, Allston and in part, Longwood. Transportation Services consists of Parking Services, Commuter Choice Program, Harvard University Mail and Distribution Services (HUMS), Transit and Fleet Management, and the Campus Service Center. Parking Services manages over 6,000 spaces, 12 garages and 73 lots throughout Cambridge and Allston. Within Transportation & Parking, the Commuter Choice program oversees sustainable transportation benefit programs for students, faculty, and staff. HUMS is responsible for receiving, processing, and delivering U.S. and internal mail throughout the campuses via interoffice delivery, courier service, metering, mail forwarding, and mail center management. Transit Services provides fixed route service across 17 routes, van and bus charters, and fleet management and maintenance services. The Campus Service Center provides support to students, faculty, and staff for university ID cards, notary services, and to liaise with the Housing and Parking Offices. Reporting to the Vice President for Campus Services, the Managing Director for Harvard Transportation Services is responsible for the overall management of the Parking, Transportation, Mail Distribution, and Customer Service Center teams, consisting of approximately ninety professional and front-line, unionized staff responsible for an operating budget of $40M. The Managing Director (MD) is responsible for the department's service delivery, capital plan, maintenance and renewal of parking garages, technology plan, and staff management. The MD will be a thought partner to Campus Services and University stakeholders in addressing the transportation needs of the community. The successful candidate will be an innovative thinker with an open and collaborative style of leadership and management that fosters teamwork, sustains a learning environment for staff, and develops a healthy and deliberate culture in a first-class service organization that engenders trust from the University community. Commitment to Equity, Diversity, Inclusion, and Belonging Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values. Benefits We invite you to visit Harvard's Total Rewards website ( to learn more about our outstanding benefits package, which may include: Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers. Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date. Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more. Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service. Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools. Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions. Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning. Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more. Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston. Work Format Details This is a hybrid position that is based in Massachusetts. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Created: 2024-10-19