Satisfaction Quality Assurance Specialist
In Touch Ministries - atlanta, GA
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OVERVIEW The Satisfaction Quality Assurance Specialist is responsible for reviewing a minimum of 2% of calls received by the In Touch ministry. This role involves evaluating the quality of our phone interactions based on established standards and expectations. The specialist ensures that each contact reflects our commitment to excellence in service. ESSENTIAL DUTIES AND RESPONSIBILITIES Call Review: Evaluate a minimum of 2% of incoming calls to ensure quality standards are met. Quality Assessment: Assess calls based on established criteria, including communication effectiveness, professionalism, and adherence to protocols. Feedback Provision: Provide constructive feedback to management based on call evaluations to foster improvement. Reporting: Prepare and present score cards on call quality metrics and overall performance to management. Collaboration: Work closely with managements to address quality concerns and implement best practices. WORK SCHEDULE: Part-Time Remote. SUPERVISORY RESPONSIBILITIES: None. REPORTS TO: Executive Director of Partner Communications IDEAL QUALIFICATIONS: Excellent interpersonal and communication skills, enabling effective feedback and collaboration with team members. EXPECTATIONS: Loves Jesus and desires to spread the gospel and build disciples. Willingness to adapt and be flexible, while working above and beyond expectations. Whatever it-takes attitude. High level of initiative and ability to take a proactive approach to work. Performs job duties on time with excellence.
Created: 2024-10-15