Appliance Repair Technician - Commercial
Miele - boston, MA
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Job Purpose Travel to customer location to diagnose, troubleshoot and repair Miele Professional Appliances utilizing factory training, service manuals and computerized tools. Essential Functions • Support and provide installation and validation support of Professional products • Provide in-servicing on the proper use and care of all Professional products • Provide and support of preventative maintenance tasks on all Professional products • Organize, maintain and upkeep of company provided vehicle, tools, test equipment, computers and other assigned company assets. • Complete all warranty & service call, validation and installation documentation in an accurate and timely manner. • Maintain required parts inventory by ordering replacement parts as necessary and conducting inventories as required • Assist other Field Service Representatives in successfully performing job requirements in accordance with policy and procedures • Mentor other Field Service Representatives in the proper repair of Professional products • Assist in display and trade show set up and support, as assigned • Assist Technical Support with telephone support, as needed • Contribute to the continuous improvement of technical documentation and technical resources • Promote teamwork and a positive work environment with all employees • Adherence to Miele Service Excellence Policy Qualifications • Up to 75% overnight travel possible • A valid driver's license • High school diploma or general education degree (GED) • Strong understanding of basic plumbing and electromechanical skills recommended • Good computer skills with knowledge of Microsoft Office • Ability to apply concepts of basic math • Ability to read, write and comprehend instructions, correspondence, and memos in English • Ability to multi-task • Ability to work professionally with colleagues and be a team player • Must be a self-motivated, customer oriented person with excellent communication skills Physical Requirements • Ability to sit, walk and crawl occasionally • Ability to stand, squat, kneel and dexterity to bend/twist neck and waist, frequently • Ability to use hands repetitively and power/simple grasp constantly • Ability for fine manipulation of hands as well as pushing, pulling and reaching above and below shoulder level constantly • Physical ability to lift, pull and push products up to 100 pounds frequently • Physical ability to lift, pull and push products that weigh in excess of 100 pounds occasionally • Ability to carry items up to 6 feet occasionally • Employees can be regularly exposed to risk of electrical shock and vibration and moving mechanical parts. The noise level in the work environment is usually moderate Working Conditions • May occasionally walk on slippery or uneven surfaces • May have exposure to dust, gas, fumes or chemicals • On occasion, may use special visual or auditory protective equipment • Will occasionally climb stairs and work off elevated surfaces • Frequently work with bio-hazards
Created: 2024-10-15