Help Desk - Secret.
Tech Tammina - maryland line, MD
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Title: Sr Help Desk Location: Bethesda, MD Salary: $110K to $115K Clearance: Secret Must have a valid drivers license Must have one of the certifications below that is active. Client is hiring a Senior Help Desk Representative in Bethesda, MD. Role and Responsibilities Provides senior level customer facing and related technical support to customers who need assistance utilizing client level hardware and software in accordance with established or approved organizational process components. (i.e., Master Incident Management Plan, when applicable). Required Certifications: Must possess ONE of the following: Cisco Certified Network Associate (CCNA) Certificate CompTIA Cybersecurity Analyst (CySA) Certificate GIAC Global Industrial Cyber Security Professional Certificate (GICSP) GIAC Security Essentials Certificate (GSEC) CompTIA Security + (CE) Certificate Systems Security Certified Practitioner (SSCP) Certificate Certified Network Defender (CND) Certificate Required Experience & Skills: Shall possess seven years' experience managing an enterprise help desk and utilizing IT Service Management tools. Shall have completed Operating System (Microsoft) training and thereafter obtain the most current training during the entire PoP of the TO. Shall possess a valid Driver's License for potential operation of low-speed Government furnished equipment (utility cart). Shall possess a favorably adjudicated Secret clearance. Required Education: Possess an associate degree or higher in computer engineering, computer science, or information technology from an accredited college or university. Desired Experience: Three years of experience in utilizing the ServiceNow ITSM platform is desired. At least three years of providing help desk support of networks, web applications, software, and hardware in a Windows operating system environment.
Created: 2024-10-15