Field Engineer
Datum Technologies Group - atlanta, GA
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Field Engineer Long Term Contract Atlanta GA Qualifications: Education: Verify Persona (Refer to EDUCATION/PERSONA section below). Technical Expertise: Knowledgeable in PBX and AVAYA VOIP systems. Strong field engineering background, with practical experience in providing hands-on support. Responsibilities: Supported IT infrastructure at various locations, including office environments, reservation centers, and airport facilities, through install, move, add, and change (IMAC) requests. Delivered exceptional service and customer support during field visits and dispatches. Diagnosed errors or technical problems and devised proper solutions. Produced timely and detailed service reports documenting processes and workflows. Collected and analyzed performance data to provide technical assistance and ensure operational efficiency. Ensured workflows adhered to schedule while troubleshooting and developing technical solutions for software and setup issues. Created workaround procedures when standard protocols failed, ensuring issues were promptly resolved. Built strong, positive relationships with customers, offering superior support. Demonstrated ability to use a ladder for field tasks and physical setup. Additional Skills: PBX AVAYA VOIP expertise and deep technical knowledge. Hands-on field engineering experience, which aids in troubleshooting and resolving complex technical issues. "All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran."
Created: 2024-10-15