Loss Prevention Supervisor
Omni Hotels - rancho mirage, CA
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Location Rancho Las Palmas Resort & Spa The 444-room Rancho Las Palmas Resort & Spa is classic Rancho Mirage re-imagined for the 21st-century traveler. Our luxurious Palm Springs hotel rooms surround you in Spanish Colonial-inspired style and a soothing desert palette of beige, sand, and ivory. With plenty of space for your peace and your quiet, you'll also open French doors to your very own private patio or balcony where the warm desert air and breathtaking views await. Omni Rancho Las Palmas Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Rancho Las Palmas may be your perfect match. Job Description The Security Supervisor assumes a vital role in overseeing the safety, security, and loss prevention operations of the hotel. They provide guidance and leadership to the loss prevention team, ensuring strict adherence to procedures and protocols. This includes training and scheduling security officers, as well as collaborating with other departments to maintain a safe environment. Furthermore, the Security Supervisor plays a key role in bridging the gap between the hotel and third-party security staffing. They establish effective communication and collaboration with these external entities, ensuring a seamless integration and alignment of security operations. By fostering positive working relationships and clear lines of communication, the Security Supervisor ensures that all security personnel, regardless of their employment status, are aligned with the hotel's security goals and protocols. This collaborative approach enhances the overall effectiveness of the security team and contributes to a cohesive and well-coordinated security program. In addition to their managerial responsibilities, the Security Supervisor excels in handling security incidents with professionalism and composure. Their expertise and proactive approach are crucial in ensuring the safety and well-being of both guests and staff members. Moreover, the supervisor is dedicated to the smooth operation of the hotel and is willing to assist with various guest services, housekeeping, food and beverage, engineering, and cleaning duties. Overall, the Security Supervisor is an invaluable asset in maintaining a secure and welcoming environment, emphasizing the importance of safety while also enhancing the overall guest experience. Responsibilities Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets. Answer house calls to assist both guests and associates with respect to safety, security and hotel operations. Initiate and follow-up with all investigations of crimes committed against property and persons. Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner. Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts. Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions. Monitor/distribute visitor and vender access to the property by distributing visitor badges. Perform frequent bag checks for associates leaving the property. Escort and interact with special guests that need privacy when entering/exiting the hotel through heart of the house areas. Maintain confidentiality when dealing with sensitive guest or associate issues. Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds. Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety. Qualifications Security/Hospitality Loss Prevention Experience of 2 years +. Must be able to stand and walk for up to 8 hours per shift. Must be able to communicate effectively by telephone, email, radio and reporting. Must have basic computer knowledge. Must be able to reach various areas of the hotel/resort at a rapid pace if necessary. First Aid/CPR Certification is preferred. Must be able to remain clam and professional during stressful situations. Must be able to work a flexible schedule including day, evening, overnight shifts, weekends and holidays Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Pay: $21/hour. The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate's qualifications and/or experience. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. We will consider qualified applicants with criminal histories in a manner consistent with the CA Fair Chance initiative for hiring. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster ( and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement ( If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to Job LocationsUS-CA-Rancho Mirage Posted Date4 days ago(10/8/2024 2:56 PM) Requisition ID of Openings 1 Category (Portal Searching) Loss Prevention
Created: 2024-10-15