Student Support Specialist

Position: Student Support Specialist Status: Full-time, Regular, Non-exempt, 12-month Department: Finance Reports to: Director of Financial Aid and Director of Student Financial Services Pay: $22.00 to $25.00 per hour Description: The Student Support Specialist is a key contact for students and their families in submitting family financial information and understanding the College's student financial aid awards and student accounts. Duties & Responsibilities: Serve as the initial point of contact for students and families inquiring about student financial aid and student accounts with accuracy and confidentiality. Prioritize and escalate student service to department managers in the Office of Financial Aid and Student Financial Services as needed. Provide excellent service to our students and their families through all forms of communication. Provide accurate, clear, and comprehensive information to all stakeholders of the Office of Financial Aid and Student Financial Services. Work collaboratively with other campus office staff, especially Admissions, HEOP, Business Office, and IT. Utilize college software systems to rectify student financial aid/account issues swiftly and efficiently. Monitor Student Employee earnings and work with Payroll, as necessary. Oversee the office's Net Partner and Web Client applications. Process all payments to student accounts and deposit to bank daily. Reconcile monthly cash receipts with Staff Accountant. Perform routine office tasks. Other related duties as assigned. Required Qualifications: Associate's degree preferred. Extraordinary customer service skills, as well as the ability to participate in difficult conversations with respect and consideration. Excellent organizational skills to manage the information that is provided to the offices by students and their families. Competency and experience using Microsoft Office applications. Ability to work collaboratively in many circumstances and independently without constant supervision at other times. Ability to work occasional evenings and weekends to meet the responsibilities of the office. Ability to work with a broad range of diverse individuals and groups to form a safe and inclusive campus community. Preferred Qualifications: Understanding of student financial aid. Paul Smith's College values diversity in the College community and seeks to assure equal opportunity through its continued Affirmative Action program. EOE/AA/M/F/D/V

Created: 2024-10-19