House Manager
Jefferson Center - roanoke, VA
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Job Type Part-time Description MAJOR JOB RESPONSIBILITIES: • Maintain detailed knowledge of the hall layout, exits and evacuation procedures, fire code, and the location of all safety equipment; maintain working knowledge of building alarm systems; provide this information to staff, volunteers, and patrons as needed. • Maintain communication with the front-of-house staff and backstage staff during the production; coordinate activities as necessary. • Address any contingencies as they arise, including custodial concerns, medical emergencies, or patron needs; assist in the evacuation of the facility in the event of an emergency. • Assist in the volunteer staffing of merchandise tables and financial processing at the end of shows. • Ensure patrons adhere to all house and safety rules. • Assist in clearing the house and releasing the volunteers after the event; lock down areas following the event. • Represent Jefferson Center to the public in a pleasant, informed manner. • Perform other duties as assigned. Requirements ESSENTIAL REQUIREMENTS: • Ability to give and receive information in person. • Ability to clearly communicate verbally and in writing with volunteers, peers, supervisors, subordinates, and patrons. • Ability to maintain a high degree of accuracy and attention to detail. • Ability to use sound judgment in decision-making, and to work independently. • Ability to manage and supervise volunteers. • Ability to navigate stairs, to remain standing for substantial lengths of time, to verbally direct patrons and volunteers, and to physically assist patrons if necessary. • Ability to work nights and weekends. • Pleasant demeanor and polite attitude toward patrons. QUALIFICATIONS: • High school graduate or equivalent. • Minimum of three years work experience in customer service.
Created: 2024-10-15