Community Liaison Worker- Level ll - WIC Department

NYC Health + Hospitals/Gotham Health is one of the largest Federally Qualified Health Center (FQHC) in the country, providing coordinated world-class primary and specialty care with dignity and respect for all New Yorkers, without exception. At Gotham Health, we practice a person-centered caring culture that values delivering compassionate, quality healthcare in partnership with our patients, community organizations, and staff. Gotham Health is focused on high-quality, affordable care to everyone regardless of ability to pay or immigration status. Gotham Health serves the community through a two-pronged approach: providing treatment to those who need it while at the same time emphasizing prevention. We strive to deliver services in a way that maximizes each patient's opportunity to achieve successful health outcomes, we believe in every person's right to participate in their care plans, we facilitate partnerships with other community resources to meet the needs of our patients beyond healthcare, and we celebrate and recognize the compassionate care of our committed staff. Join our team if you want to be part of our Gotham Health Family, a person-centered, fully integrated, and innovative ambulatory care network that enables all New Yorkers to live their healthiest lives. Job Description PURPOSE OF POSITION The WIC Outreach Coordinator (WOC) is responsible for planning and implementing the outreach component of the WIC Program. The WOC is responsible for completing assigned tasks to provide necessary and important community services; participate in community development programs; presenting educational seminars & WIC promotions to the community; developing promotional materials using multi-media; developing data resources; analyzing data related to caseload and coordinating liaisons and linkages with other related agencies. The WOC must also actively participate in all certification duties, as necessary. They also play a key role as part of the Breastfeeding Team. AREAS OF RESPONSIBILITIES 1. Development and implementation of comprehensive WIC outreach plan. 2. Design and implement data resources and tools, including analysis using Excel, Tableau, Google Analytics, and other relevant methodologies. 3. Assessment and completion of income, residential and identity component of certification process, and all other Nutrition Assistant aspects. SUMMARY OF DUTIES AND RESPONSIBILITIES 1. Overall planning, implementation and documentation of outreach/marketing component of the WIC Program. 2. Analyze relevant data and apply to outreach planning activities. 3. Conduct Public Health Detailing in accordance with NYSDOH policies. 4. Develop outreach and marketing materials to promote the Morrisania WIC Program. 5. Develop and implement a social media marketing campaign and tools. 6. Conduct CookShop, FITWIC, food tastings, milk challenges and/or recipe demonstrations as necessary to complement the nutrition education routinely performed by the WIC Program. 7. Establish relationships with new CBO's and other appropriate organizations, including providing appropriate Training and presentations for targeted groups. Maintain relationships with existing organizations. 8. Establish linkages with organizations in the "food", hunger, maternal and child health and/or "fitness" communities. 9. Coordinate the Annual Healthy Lifestyles Fair and other Morrisania-led event, in collaboration with the WIC Director and the WIC team. 10. Participate in health fairs (during work hours, evenings and weekends), including Boogie Down the Boulevard, to promote the Morrisania WIC Program. 11. Plan and post content on social media platforms; update the WIC Strong and NYC H+H WIC Program websites. 12. Conduct in-person and virtual presentations to promote the Morrisania WIC Program. 13. Document in the NYWIC Outreach module, including required tracking. 14. Present Orientation and Rights and Responsibilities to participants for certification, when necessary. Teach participants how to use e-WIC card, WIC-2-Go App and WIC Health. 15. Perform anthropometry and hematology assessments, if trained and required. 16. Communicate with ACM, Nutrition Coordinator, Breastfeeding Coordinator or WIC Director regarding staff training needs. 17. Maintain official Waiting List, according to established protocols and policies, when necessary. 18. Assist Operations Manager/ACM to maintain EBT and Farmers' Market inventory. 19. Utilize Auto-Dialer and Auto-Texter as part of Outreach Plan. 20. Follow-up on all no-shows, via One Call Now, telephone calls, letters or other means of communication. Make reminder calls, when necessary. 21. Comply with infection control and workplace safety NYCH+H and Gotham Health policies. 22. Complete Annual In-Service training and exam, as well as all NYC H+H and WIC Program mandatory training. 23. Comply with NYCH+H and NYSDOH HIPAA and Patient Safety policies. 24. Conduct all duties through an equity lens, utilizing the Diversity, Equity and Inclusive approach for all participants, families, community members, colleagues and co-workers. 25. Conduct all activities within the ICARE values - Integrity, Compassion, Accountability, Respect and Excellence. 26. Communicate effectively with participants, visitors and colleagues. 27. Comply with all other duties associated with the major duties of the WIC Outreach Coordinator _Community Liaison Worker II as deemed necessary by the WIC Director in accordance with Gotham Health, NYC H+H, NYSDOH WIC and USDA policies and regulations. Minimum Qualifications For Appointment to Level I 1. One year of full-time experience in a government agency or community organization in providing community services to the public or in assisting members of the community in obtaining community services; or 2. Completion of an approved six month training program of combined classroom training and on-the-job experience in community liaison work, plus six months of full-time experience as described in 1 above. For Appointment to Level II In addition to meeting the qualification requirements of Assignment Level I, appointment to Level II requires: 1. Two additional years of full-time experience in counseling, community work or community health activities in a government agency or community organization engaged in providing community services to the public, assisting members of the community in obtaining community services or maintaining liaison with schools, community organizations or other government agencies for the purpose of providing assistance and obtaining participation and support for implementation of community or public service programs; or 2. Education and/or experience equivalent to 1 above. Study at an accredited college in sociology, psychology or other behavioral science may be substituted on the basis of 30 semester credits for each year of the experience described above. However, all persons must have at least one year of the full-time experience described above. For Appointment to Level III In addition to meeting the qualification requirements of Assignment Level II, appointment to Level III requires: 1. One additional year of full-time experience as described in 1 above. For Appointment to Level IV In addition to meeting the qualification requirements for Assignment Level III, appointment to Level IV requires: 1. One additional year of full-time experience. Department Preferences QUALIFICATIONS FOR THE JOB: CERTIFICATION(S)/LICENSE(S): EDUCATIONAL LEVEL: 1. One year of full-time experience in a government agency or community organization in providing community services to the public or in assisting members of the community in obtaining community services; or 2. Completion of an approved six-month training program of combined classroom training and on-the-job experience in community liaison work, plus six months of full-time experience as described in 1 above. 3. Two additional years of full-time experience in counseling, community work or community health activities in a government agency or community organization engaged in providing community services to the public, assisting members of the community in obtaining community services or maintaining liaison with schools, community organizations or other government agencies for the purpose of providing assistance and obtaining participation and support for implementation of community or public service programs; or 4. Education and/or experience equivalent to 1 above. Study at an accredited college in sociology, psychology or other behavioral science may be substituted on the basis of 30 semester credits for each year of the experience described above. However, all persons must have at least one year of the full-time experience described above. KNOWLEDGEABLE IN: Computer skills Communication skills Breastfeeding Promotion and Support Social Media Data Analysis Power Point Presentations Language skills (Spanish, in addition to English) EQUIPMENT/MACHINES OPERATED: WIC computers, printers and associated equipment, copiers, fax machine, HemoCue, Pronto COMPUTER PROGRAMS/SOFTWARE OPERATED NYWIC, Microsoft Office Suite, WebEx, Zoom, Power Point If you wish to apply for this position, please apply online by clicking the "Apply Now" button NYC Health and Hospitals offers a competitive benefits package that includes: Comprehensive Health Benefits for employees hired to work 20+ hrs. per week Retirement Savings and Pension Plans Loan Forgiveness Programs for eligible employees Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts College tuition discounts and professional development opportunities Multiple employee discounts programs Applications with resume for posted positions are accepted: Tuesdays thru Friday 9:00 am to 12:00 pm NYC Health and Hospitals offers a competitive benefits package that includes: Comprehensive Health Benefits for employees hired to work 20+ hrs. per week Retirement Savings and Pension Plans Loan Forgiveness Programs for eligible employees Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts College tuition discounts and professional development opportunities Multiple employee discounts programs Vacancy Control Board Number VCB #: MOR-

Created: 2024-11-02