Head Nurse - Ambulatory Care

NYC Health + Hospitals/Gotham Health is one of the largest Federally Qualified Health Center (FQHC) in the country, providing coordinated world-class primary and specialty care with dignity and respect for all New Yorkers, without exception. At Gotham Health, we practice a person-centered caring culture that values delivering compassionate, quality healthcare in partnership with our patients, community organizations, and staff. Gotham Health is focused on high-quality, affordable care to everyone regardless of ability to pay or immigration status. Gotham Health serves the community through a two-pronged approach: providing treatment to those who need it while at the same time emphasizing prevention. We strive to deliver services in a way that maximizes each patient's opportunity to achieve successful health outcomes, we believe in every person's right to participate in their care plans, we facilitate partnerships with other community resources to meet the needs of our patients beyond healthcare, and we celebrate and recognize the compassionate care of our committed staff. Join our team if you want to be part of our Gotham Health Family, a person-centered, fully integrated, and innovative ambulatory care network that enables all New Yorkers to live their healthiest lives. Job Description PURPOSE OF POSITION Under the general supervision of the Assistant/Director of Nursing for Ambulatory Care, the Head Nurse will schedule, assign, guide and instruct Nursing personnel in patient care activities. Delegates direct or indirect care of patients, based on staff qualifications. AREAS OF RESPONSIBILITIES 1. Supervises, educates, orients and makes patient care assignments for professional and non-professional staff based on acuity, workload and staff competencies/skill level. 2. Completes monthly schedules and aligns staffing with provider schedules. 3. Treats co-workers, patients and families with dignity and respect. Is open and responsive to the diverse background and experience of others and fosters an environment that is sensitive to cultural diversity. 4. Serves as a patient advocate. 5. Ensures patient care is provided in accordance with established nursing standards of care. 6. Conducts periodic rounds in the practice and facilitates patient flow, communication and problem resolution. 7. Serves as a resource person and role model for staff. 8. Mentors, educates, motivates and foster professional growth in staff. 9. Works collaboratively with Administration and Directors of Service to foster a team approach in the management of the practice. 10. Ensures processes/mechanisms in place for proper follow up of abnormal results and reporting Reportable Diseases/Conditions in a timely manner 11. Identifies and promptly addresses all patient safety issues including, but not limited to, hand washing, two patient identification, etc. 12. Ensures all equipment, supplies and drugs are in working order and not expired. 13. Participates in performance improvement activities and projects and other committees as assigned. 14. Promotes open communication within the practice and conducts regularly scheduled meetings with staff. 15. Participates in the hiring of new staff. 16. Coordinates orientation for new staff and annual mandated inservices and other training for all staff. 17. Assist in the development and implement new initiatives, i.e. Patient Centered Medical Home (PCMH). 18. Monitors staff attendance and performance, conducts counseling sessions in accordance with Human Resource policy/procedure for progressive disciplinary process. 19. Participates in facility wide committees as assigned. 20. Assumes responsibility for professional growth. Maintains nursing skills through participation in continuing education programs. 21. Performs other duties as be requested. SUPERVISES: 1. Assistant Head Nurses 2. Staff Nurses 3. Licensed Practical Nurses 4. Patient Care Associates 5. Public Health Advisors 6. Ambulatory Care Technician REQUIREMENTS: 1. Excellent communication skills, both oral and written and ability to collaborate with other health professionals. 2. Knowledgeable of the Nursing Process, the New York State Nurse Practice Act and local, state and federal regulations. 3. Ability to plan, problem solve, make decisions, set priorities and take appropriate actions. 4. Demonstrated leadership skills and ability to promote change. 5. Customer service orientation AGE SPECIFIC CRITERIA Can demonstrate competencies appropriate to the ages of the patients served in a particular practice: 1. Pediatric 2. Adolescent 3. Adult 4. Geriatric Minimum Qualifications 1. A valid New York State license and current registration to practice as a Registered Professional Nurse in New York State; and 2. Holds, or obtains through facility orientation, a valid and current certification in Basic Life Support (BLS) through the American Heart Association (AHA); and 3. One (1) year of experience as a registered nurse. Department Preferences QUALIFICATIONS FOR THE JOB: CERTIFICATION(S)/LICENSE(S): 1. Licensed and currently registered to practice as a Registered Professional Nurse in the state of New York. 2. Bachelor Degree in Nursing 3. BCLS Certification required 4. Four years experience in Ambulatory Care nursing. 5. Certification in Ambulatory Care Nursing preferred. EDUCATIONAL LEVEL: Bachelor Degree in Nursing KNOWLEDGEABLE IN: • EMR • HIPAA • Service Recovery • Patient Satisfaction EQUIPMENT/MACHINES OPERATED: COMPUTER PROGRAMS/SOFTWARE OPERATED • EMR YEARS OF EXPERIENCE: If you wish to apply for this position, please apply online by clicking the "Apply Now" button NYC Health and Hospitals offers a competitive benefits package that includes: Comprehensive Health Benefits for employees hired to work 20+ hrs. per week Retirement Savings and Pension Plans Loan Forgiveness Programs for eligible employees Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts College tuition discounts and professional development opportunities Multiple employee discounts programs Vacancy Control Board Number VCB #: EAS-

Created: 2024-10-19