Technical Services Liaison - State Program ...
Minnesota Careers - saint paul, MN
Apply NowJob Description
When all employees are embraced, respected and heard, we will build a collaborative, equitable, inclusive and anti-racist culture where everyone thrives. Job Details Working Title: Technical Services Liaison Job Class: State Program Administrator, Technical Specialist Agency: Human Services Dept Job ID : 80825 Location : St. Paul Telework Eligible : Yes Full/Part Time : Full-Time Regular/Temporary : Unlimited Who May Apply : Open to all qualified job seekers Date Posted : 10/08/2024 Closing Date : 10/14/2024 Hiring Agency/Seniority Unit : Human Services Dept / DHS Central Office AFSCME Division/Unit : DHS-Central Office / BHDH ADAD Leg/Communications Work Shift/Work Hours : Day Shift / 8:00am to 4:30pm Days of Work : Monday - Friday Travel Required : Yes, (Approximately 20-30% for Tech Support) Salary Range: $23.26 - $32.79 / hourly; $48,566 - $68,465 / annually Classified Status : Classified Bargaining Unit/Union : 207 - Technical/AFSCME Work Area : K FLSA Status : Nonexempt Designated in Connect 700 Program for Applicants with Disabilities : Yes The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify . The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. Job Summary *Telework (Within Minnesota or Neighboring States) and flexible hours options are available. This position provides varied IT support and digital support services to the Behavioral Health staff and administration. This work includes developing and implementing IT support procedures, responding to IT and telecommunications requests, providing webinar and learning management system (LMS) support and providing general IT training and support to staff. Incumbents are required to be skilled in using and managing various technologies, have excellent organizational skills and be driven to provide quality customer service. Domain of the work includes: Lead technical support for the Behavioral Health Administration (BHA) and serve as the liaison with the Minnesota Information Technologies Services (MN.IT). Support and assist division staff with standard computer applications including Microsoft Office Suite, Outlook and SharePoint and other business-related applications. Assume responsibility for various technical support duties, policies, and procedures. Manage data collection systems, forms, procedures, and reports related to IT activities. Maintain Learning Management System (LMS) data and reporting activities in collaboration with BHA training staff. Provide videoconference and webinar support to BHA business areas. Provide support for onboarding new staff by assessing, procuring, and installing IT and telecommunications equipment for BHA staff. Qualifications Minimum Qualifications To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. Two (2) years of experience working with telecommunications, computer hardware, software and providing technical computer support. Experience must demonstrate: Supporting and assisting administration staff with standard computer applications including Microsoft Office Suite,Outlook and SharePoint and other business-related applications. Various technical support duties, policies and procedures. Managing data collection systems, forms, procedures and reports related to IT activities. Maintaining a Learning Management System (LMS) data and reporting activities. Providing videoconference and webinar support to business areas. Providing support procuring and installing IT and telecommunications equipment. Preferred Qualifications Variety of experiences working effectively with others from different backgrounds and cultures. PC hardware troubleshooting and maintenance along with software support and deployment strategies. Instructional design methodologies and techniques. Experience using advanced Microsoft Office products including, Access, Excel, Outlook, Word, PowerPoint, SharePoint; Adobe Acrobat Professional. Experience with administration of Learning Management Systems (LMS). WC3 and ADA accessibility standards. Provide backup TSL services to administration. Additional Requirements Minnesota Department of Human Services(DHS) criminal background check will be conducted on all finalistsfor this position. Finalists must pass the DHS background check. Employee reference checks will be conducted on all finalists. This may include a review of documentation related to job performance. It also includescontact with the applicant's former employer(s). Application Details How to Apply Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at or email . For additional information about the application process, go to . Contact If you have questions about this position, contact Meena Buckner at . To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID# 80825, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Dennis Stevenson at . If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services' ADA Coordinator at or DEPARTMENT OF HUMAN for assistance. About Human Services Dept WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential. Working together to improve the state we love. What do Minnesota's State employees have in common? A sense of purpose in their work Connection with their coworkers and communities Opportunities for personal and professional growth Benefits As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well. Your benefits may include: Paid vacation and sick leave 12 paid holidays each year Low-cost medical, dental, vision, and prescription drug plans Fertility care, including IVF Diabetes care Dental and orthodontic care for adults and children 6 weeks paid leave for parents of newborn or newly adopted children Pension plan that provides income when you retire (after working at least three years) Employer paid life insurance to provide support for your family in the event of death Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury Tax-free expense accounts for health, dental, and dependent care Resources that provide support and promote physical, emotional, social, and financial well-being Support to help you reach your career goals: Training, classes, and professional development Tuition reimbursement Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid ) Employee Assistance Program (EAP) for work/life support: A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota. EQUAL OPPORTUNITY EMPLOYERS Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law. APPLICANTS WITH DISABILITIES Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at or email and let us know the support you need.
Created: 2024-10-15