Loan Processor/Account Manager

Overview Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States. Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding, trustworthy loans, and less frustration for consumers today. To learn more about Spring EQ, visit At Spring EQ, it is our mission to empower homeowners and buyers to achieve and maximize the value of homeownership in a simple, fast, and ethical manner. Our values are to Be kind and treat all people - teammates, customers, and vendors - with respect and consideration Be adaptable and embrace change Be accountable and take responsibility and deliver the effort to fully complete the task Be better and strive for continuous improvement in ourselves, our team, and the company for our customers Be part of the solution and solve problems, find the answers, and collaborate Work hard, have fun, and get things done Spring EQ is hiring Loan Processor/Account Managers to join our Wholesale team. The Account Manager will support our wholesale team in taking loans from submittal to close for our brokers, and will be responsible for facilitating communication between brokers and Spring EQ Wholesale team members. The ideal candidate will have a customer service oriented personality, strong communication and organizational skills, and experience processing mortgage loan. Responsibilities Facilitate communication between our approved brokers and Spring EQ wholesale team members in a responsive and timely manner to ensure that all closing deadlines are met for a best in class boker and borrower experience. Manage inbound requests from internal team members and brokers with attention to detail and within assigned timeframes Communicate with brokers in a customer service oriented manner to obtain necessary documentation to complete the loan fulfillment process Provide a positive customer service experience to all brokers and team members Evaluate and review documentation provided by brokers to ensure documents provided meet the requirements for loan approval Complete verifications of Employment according to company policies and order, track, and review 3rd party services (appraisal/Flood/Title) Provide processing and administrative support to wholesale team members as needed Contribute to a culture of innovation and continuous improvement Qualifications College degree preferred. In lieu of a degree, relevant experience in a prior role is considered 3+ years of experience processing home equity or mortgage loans Proficiency with loan origination systems and ability to adapt to new technology, automation updates and other applications Strong interpersonal, communication and customer service skills Ability to manage time efficiently, multitask, and prioritize and meet competing deadlines Strong attention to detail and accuracy Self-starter mentality with the ability to problem solve Ability to thrive in a fast-paced, team-oriented environment Time is money - At Spring EQ we recognize the importance of working with a sense of urgency. Ideal candidates will possess the ability to thrive in a fast-paced, team-oriented environment Spring EQ values personal excellence, integrity and accountability - we need candidates who demonstrate these qualities in their everyday lives Benefits 401k Company Match Commuter Benefits Company Holidays Dental Insurance Dependent Care Plan Disability Insurance Employee Assistance Program Life Insurance Medical Insurance Paid Time Off Plan Vision Insurance Credit Union Membership Applicants must be authorized to work in the US. We do not offer sponsorship for work authorization, or related employment visas, for this position. Spring EQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Created: 2024-10-19