FinTech Customer Success Manager - Drive Innovation in ...
Camden Kelly Corporation - dallas, TX
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Ever dreamt of enhancing the banking industry's customer experience with cutting-edge FinTech solutions? Looking for a remote role where you can build lasting client relationships while representing game-changing technology? I have a REMOTE opportunity in Dallas, TX, for a FinTech Customer Success Manager to join an organization that has been a leader in improving communication and enhancing user experiences through advanced audio analysis technologies. Your role: • Be the post-sale champion for customer success, managing client relationships and driving the adoption of their voice fraud detection software. • Onboard new clients, maintain strong relationships and ensure high levels of client satisfaction. • Serve as a bridge between clients and technical teams, ensuring seamless product adoption and maximum ROI. • Handle a portfolio of 20-30 accounts, with a focus on credit unions and community banks. • Lead initiatives to roll out new technology and ensure smooth integration for contact center agents and account holders. What you'll need: • Experience working in a credit union and/or community bank, particularly in contact center and customer experience roles. • Previous experience in a Customer Success role within a FinTech environment, ideally working with software solutions for financial institutions. • A proven track record of rolling out new technologies and maximizing user adoption. Excellent people skills, empathy, and the ability to collaborate with IT teams to support client needs. • A passion for using cutting-edge AI and machine learning solutions to prevent fraud. Bask in the Benefits: • $90,000-$120,000 annual salary • Medical, Dental, Vision plans • Generous PTO and paid holidays • Annual reviews and raises • A fully remote role, with occasional in-person meetings if you're based in Dallas, TX • Top-tier setup with a laptop, docking station, and dual monitors If the thought of combining customer success with groundbreaking technology excites you, apply today! About Camden Kelly At Camden Kelly, we've built a reputation for connecting top tech talent with great companies across the United States. Whether you're scaling your team or hunting for a new opportunity, we're your partner every step of the way. We're not just another recruiting firm. We live by our values-honesty, accountability, ethics, and reliability. We push ourselves daily to raise the bar and deliver better results, faster. Our competition? It's not other firms-it's ourselves, striving to improve for you. Explore your next /jobs and stay in the loop by following us on Twitter , LinkedIn , and Facebook . Let's connect and get started on building your dream team or finding your dream job.
Created: 2024-10-15