Automotive Service Advisor

Here at Patriot Chevrolet - we offer unreasonable hospitality to our customers and it keeps them COMING BACK FOR MORE! Service Writers are the first impression a customer has of working with our service department and serve as a customer's trusted advisor in maintaining their vehicle. This role greet customers, listen to the problems a client is having with their vehicles, communicate to the team of automotive technicians what the problem is, and act as the liaison between the shop and the customer every step of the way. The team needs a self starter, professional, super communicator who is looking to launch their career to the next level! This role will grow with the right candidate! Benefits 401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Professional development assistance Referral program Retirement plan Vision insurance Responsibilities Meet with customers and determine their needs for repair and/or service of their vehicle issues Increase customer satisfaction by building customer relations Maintain the company's standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations Monitor the progress of each vehicle throughout the day, and update customers frequently Increase profitability by maximizing sales & executing retail promotions Oversee technicians working on customers' vehicles, including their time management/ efficiency, parts ordering, job completion times Oversee and participate in quality control Participate in the development and documentation of standard operating procedures as appropriate Qualifications High school diploma or equivalent Valid commercial driver's license & clean driving record Accredited training in service advisor skills, customer satisfaction and quality control Automotive service advisor experience Ability to read, write and speak English fluently Ability to concentrate and accomplish tasks despite interruptions Multitasking skills Proficient use of computers/business machines Patriot Dealerships is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Created: 2024-11-02