Dispatch Coordinator
The Ash Group - denver, CO
Apply NowJob Description
W2 Contract ONLY - No 3rd Parties - No C2C LOCAL CANDIDATES ONLY; must be within commuting distance to Denver, CO Position: Dispatch Specialist II Location: Denver, CO Setting: Initial Training will be Onsite. Once training is completed, move to a Hybrid schedule. Contract Length: 12 months Job Details: This individual dispatches service orders for building-related environmental alarms, building repairs, and maintenance. You will ensure that service orders and repair tickets are processed accurately. You will acquire skills through a combination of formal training and considerable on-the-job experience. You may also serve as a Lead and/or primary technical resource within the department or work area. Ideal candidates will have 2-4 years of related experience. Duties: Monitoring critical network and environmental alarms per weekly schedule Monitoring Online Form submittals per weekly schedule Handling emergency calls relating to facilities and coordinating with local law and fire departments Receiving trouble calls relating to the Company's land, facilities, or environment Creating and assigning work orders, dispatching Company personnel, contractors, or outside facility management companies Conducting customer satisfaction surveys for Facility Management Filtering house services, furniture, and moving-related calls to the appropriate corporate partner Performing various clerical duties such as answering incoming customer calls, operating a PC to input building requests and alarm information, record keeping, etc. Performing other CRE-related functions as assigned by the Supervisor Qualifications: Strong, responsive customer service skills Good telephone skills - clear, understandable speaking voice Ability to stay calm and work well in high-pressure situations Strong PC skills Strong decision-making ability Strong organizational skills Ability to learn complex processes Minimum typing requirement - 60 wpm Ability to multi-task Ability to work the required shift
Created: 2024-10-15