Thermal Technical Specialist
ZRG Embedded Recruiting/RPO - cincinnati, OH
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Thermal Technical Specialist Responsibilities: Deliver Big Chief customers product support with the best service. Primarily talking with industrial manufacturers maintenance and engineering teams in a diverse range of end markets, including staple consumer items, infrastructure, automotive, and building materials in Plastics Manufacturing. Client Service Provide technical support by visiting facilities or by phone, troubleshooting with customers, mechanics, and engineers to diagnose issues, make solution recommendations, and offering products to meet their needs. Investigate and utilize resource materials to gain in-depth product knowledge for educating customers. Answer detailed questions about maintenance and mechanical performance applications, installation requirements, or project specifications with our thermal technology line of products. Sales Support Process orders related to customer project solutions, and prompt follow-up about a products price, availability, or delivery status. Maintain accurate records of customer interactions and provide actionable feedback. Coordinate product training with the suppliers for the sales team. Qualifications: Must be able to work onsite full-time in Cincinnati, OH, 45227. Available to travel 50% for thermal device audits onsite. Industrial machinery support with customer facing experience. Mechanical aptitude and problem-solving skills. Electrician or understanding of electrical components and their functions.
Created: 2024-10-15