Commercial Tire-Service Advisor

Bergey's Inc. is a family-owned business that has been servicing our customers' needs since 1924. Currently our company has over 50 locations and more than 1,600 team members. Today our family of automobile, truck and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey. Visit us at learn more about our company. We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking. Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally. Together we can make a difference. Benefits : We offer a generous benefit package including: Vacation and PTO time Paid Holidays 401k with profit sharing Medical, Dental and Vision insurance. Employee Assistant Program FSA and HSA Plans Life Insurance Opportunities for Advancement Employee Referral Program Employee Discount Location: Bergey's Commercial Tire, Kennett Square PA Summary: Service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services. Essential Duties: Advises customers about necessary service for routine maintenance. Answers service phones quickly, in less than 3 rings whenever possible. Helps identify a mechanical problem by questioning the customer or doing a visual inspection/possibly a road test. Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs. Prepares a repair order showing time, cost and labor estimates for service. Sell services to customers for their cars and trucks Writes detailed description of the customer's concern on the repair order to help the technician locate the problem. Explains the work performed and the repair order charges to the customer. Handles customer complaints. Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible. Greets customers in a timely, friendly manner and obtains vehicle information. May be asked to test drives the vehicle with customer as needed to confirm the problem or refer to test technician. Refers to service history, inspects vehicle, and recommends additional needed service. Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications. Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time." Checks with dispatcher, if necessary. Obtains customer's signature on repair order; provides customer with a copy. Establishes customer's method of payment. Obtains credit approval, if necessary. Notifies dispatcher of incoming work. Maintains a good working relationship with fellow team members and team members in other departments. Checks on progress of repair throughout the day and keeps customer updated. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate. Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly. Implements a quality control process to eliminate comebacks. Maintains high customer satisfaction standards. Handles telephone inquiries regarding appointments and work in process. Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work. Maintains a professional appearance. Keeps work area clean. Other tasks as assigned Requirements: Previous customer service experience Technical background Sales background Commercial Tire Experience Successful completion of pre-employment background checks and drug screening Bergey's is an Equal Opportunity Employer.

Created: 2024-10-19