Analyst - IT Project Analyst
Quadrant - gwynn oak, MD
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Job ID: IT Project Analyst Woodlawn, MD - Hybrid MUST: Must be able to obtain and maintain a US Public Trust clearance. Experienced IT Project manager or analyst 4+ years' experience supporting special IT projects and managing their end-to-end lifecycle 3+ years' experience assisting users with the operation of their computer systems and software applications, including Microsoft Office applications and other specialized software 3+ years' experience testing both hardware and software, ensuring that systems are functioning properly 3+ years' experience utilizing Jira (or similar service platform) to manage and respond to support tickets from users Ability to prioritize and complete assignments independently, meet deadlines, and manage multiple changing priorities in a dynamic work environment Strong analytical and problem-solving skills allowing for individual to identify, analyze, troubleshoot, and respond to complex problems while supporting users accurately and efficiently Excellent teamwork and interpersonal skills Ability to support multiple projects at the same time, each with their own unique set of requirements and needs Ability to be flexible and react appropriately to changing job assignments, work environments, and work locations Ability to write technical documentation and plain language documentation dependent on audience Demonstrated understanding of navigating and adapting to unique constraints (i.e. policy, infrastructure) Understanding of UX and user research methodologies required Support of UX/user research software and/or tools (Axure, XD, Sketch, Figma, Medallia, Tobii) preferred Support and troubleshooting of mobile devices (Android, iOS) preferred Understanding of 508 and accessibility compliance preferred Previous work experience in federal government preferred Understanding of agile framework and full life-cycle software development methodologies preferred CompTIA, Project management certifications (PMP, CAPM, PMI) highly preferred Bachelor's degree and 3 Years of relevant work experience OR Master's degree and 1 Years of relevant work experience DUTIES: Support and track project requirements of research efforts across the UX team to ensure the delivery of end results Meet regularly with project teams to understand current progress/challenges and provide assistance around agency policy, research processes, and best practices that support project goals Maintain IT and internal process documentation for disbursement and use across UX team Perform independent research and provide recommendations for new and improved software/hardware to enhance team's IT capabilities Support ad hoc special projects relating to internal UX team needs Provide technical support to UX team members including resolution of any software and/or hardware issues without the use of a script/knowledge base Analyze helpdesk tickets (via Jira or other service platform) and determine appropriate response in a timely manner Assist in review and improvement of team processes, including refining current processes to increase effectiveness and ease of use Coordinate with internal team around asset management and if needed prepare quotes, catalog inventory, and review defective hardware to determine required actions Learn customer-specific policies and processes Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.
Created: 2024-10-14