IT Infrastructure & Security Manager
Technology Navigators - austin, TX
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COMPANY: A healthcare provider and foundation with deep roots in Central Texas, with one of the largest networks across the United States. Driven by a passion for community servitude and care, we are looking for our newest addition to a team of high-performing IT specialists at the management level. JOB TITLE: IT & Infrastructure & Security Manager JOB LOCATION: On-Site Monday - Friday in Austin, TX Texas 78701 Must Have: Minimum of 7 years of professional technology experience in the support of networks and hardware and software support. Must Have: 3+ years' experience as a manager. Must Have: Experience w/MSP's Must Have: Experience w/Azure, Office365-Endpoint etc. Must Have: Background preferable in Healthcare (HIPAA) or Financial-Something that is heavily regulated. Must Have: Industry certifications such as CISSP, CISM, or CRISC. Willingness to learn, build relationships, talk to anybody in the company. Performance Measures Customer satisfaction: This is the most important thing to them as a company. Service Desk: What is the average ticket load and time to complete. This department wants to build a culture of knowledge sharing and mentoring. TEAM: Reports to IT Director. Has 2 direct reports INTERVIEW PROCESS: 1st -Initial Phone Screening Conversation 2nd -30-45-minute phone screen w/Director 3rd-3 hour On-site-Technical & Cultural JOB PURPOSE The IT Infrastructure & Security Manager oversees the company's entire technology and security landscape, including service desk operations, cybersecurity measures, network systems, telecom, and disaster recovery processes, whether managed in-house or through external partners. This encompasses network equipment such as switches, routers, firewalls, as well as servers, hardware, software, and user devices across multiple facilities, including mobile dental clinics. The role also involves delivering outstanding customer support by addressing technical challenges promptly and ensuring users receive continuous training. RESPONSIBILITIES Oversee a multi-facility IT infrastructure, including mobile dental clinics, network hardware, and Cisco Meraki firewalls. Manage Service Desk operations, including supervising Help Desk staff and ensuring customer satisfaction. Ensure network stability, performance, and security, with a focus on HIPAA compliance and information security policies. Administer servers (virtual/physical), including patch management, backups, and software updates. Oversee cloud services (MS Exchange, Office 365, Azure, Box) and user account management. Evaluate and recommend hardware/software solutions, including network enhancements. Support IT budget planning and maintain inventory. Provide ongoing technology training and performance improvements. REQUIRED QUALIFICATIONS Bachelor's degree or equivalent experience. 7+ years of technology support experience, covering networks, hardware, and software. 3+ years managing technical teams. Hands-on experience with VMware, Azure, O365, Exchange, Windows Server, Linux, and networked workstations. Proven ability to maintain servers, deploy network services, and resolve PC issues. Skilled in training users of varying technical backgrounds on software applications. Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Access). Strong knowledge of Windows, Office, , and Veeam support. Experience working with a Managed Service Provider (MSP). Industry certifications from Microsoft, Cisco, VMware, ITIL, or ISACA (such as CISSP, CISM). Valid driver's license and reliable transportation for travel within Central Texas, with occasional nights and weekends required. PHYSICAL REQUIREMENTS 1. Ability to lift and/or move up to 50 pounds occasionally. 2. Demonstrated fine motor skills to ensure the safe and effective maintenance of technology equipment and computers. 3. Ability to stand, sit or walk frequently. 4. Ability to stoop, bend, kneel, squat, and climb stairs occasionally.
Created: 2024-10-14