IT Customer Support Specialist

Location: On-site, South Carolina Schedule: Monday through Friday, 7:30 AM - 5:30 PM (Excluding State Holidays) Overview: Working in this role offers several key benefits. You'll enjoy job stability with the security and long-term prospects that come from being part of a state-supported organization. The position also provides a strong work-life balance, with standard operating hours and state-recognized holidays, ensuring a consistent schedule and ample time off. Additionally, the role offers opportunities for professional growth, allowing you to gain valuable experience in helpdesk support while working on a variety of technical projects and collaborating with IT teams. Lastly, you'll have the chance to make a meaningful community impact by contributing to the state's infrastructure and operations. Responsibilities: Helpdesk Support: -Log into the phone system following a designated schedule to ensure 100% helpdesk coverage during operating hours. -Check and respond to helpdesk emails at least four times per hour, ensuring responses within 15 minutes. -Aim for a 90% first-contact resolution rate for issues received via phone, email, or in-person. Ticketing and Documentation: -Create and escalate tickets for issues that require further investigation. -Close tickets for resolved issues promptly, with a goal of closing all assigned tickets within 72 hours. -Maintain 100% accuracy in documenting work within the Service Manager system. Technical Assistance and Project Support: -Assist IT Services personnel with technical issues and report generation. -Provide project support to team leaders and supervisors on various tasks. -Perform computer imaging at least once per week, or as required. Equipment Management: -Manage the setup, transfer, and removal of IT equipment according to agency policies. -Update the inventory database whenever equipment is added, relocated, or removed, ensuring 100% accuracy. Working hours: 7:30 AM - 5:30 PM Skills: Previous experience in IT support or helpdesk Education: No Degree Required Experience: 1-4 years Qualifications: Strong troubleshooting skills and a customer service mindset. Proficiency in documenting work accurately and managing time effectively. Ability to work well in a team-oriented environment. This is an excellent opportunity to work within a reputable organization that values its employees. You will gain hands-on experience in a fast-paced technical environment, with the support and resources needed to succeed in the role. Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact . Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility). key responsibilities Helpdesk Support:-Log into the phone system following a designated schedule to ensure 100% helpdesk coverage during operating hours.-Check and respond to helpdesk emails at least four times per hour, ensuring responses within 15 minutes.-Aim for a 90% first-contact resolution rate for issues received via phone, email, or in-person.Ticketing and Documentation:-Create and escalate tickets for issues that require further tickets for resolved issues promptly, with a goal of closing all assigned tickets within 72 hours.-Maintain 100% accuracy in documenting work within the Service Manager system.Technical Assistance and Project Support:-Assist IT Services personnel with technical issues and report project support to team leaders and supervisors on various tasks.-Perform computer imaging at least once per week, or as required.Equipment Management:-Manage the setup, transfer, and removal of IT equipment according to agency policies.-Update the inventory database whenever equipment is added, relocated, or removed, ensuring 100% accuracy. experience 1-4 years skills Previous experience in IT support or helpdesk qualifications Strong troubleshooting skills and a customer service mindset.Proficiency in documenting work accurately and managing time effectively.Ability to work well in a team-oriented environment. education No Degree Required

Created: 2024-10-19