[Customer Service / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO - As a Product Support Specialist you'll: Respond to clients/employees via phone, email, and Microsoft Teams in a timely and professional manner; Diagnose and troubleshoot issues related to company software, providing clear and concise solutions; Escalate complex problems to higher-level support when necessary, ensuring proper documentation of the issue; Follow up with clients to ensure full resolution of issues and satisfaction with the service provided; Create and update documentation, FAQs, and user guides to assist clients in resolving common problems...Hiring Fast >>