Customer Service Consultant

Join Our Dynamic Customer Care Center Team!We provide strategic direction for pre-delivery and after-sale support to our customers. This includes everything from product ordering and availability to delivery. Our Customer Care Center supports a variety of B2B channels, including:Commercial ContractorsCommercial Service ProvidersNational AccountsInternational OfficesOur clients often seek after-market replacement components, and we pride ourselves on our ability to meet their needs efficiently and effectively.Why Join Us?High-Volume, Fast-Paced Environment: Thrive in a dynamic, metric-driven call center where every day brings new challenges and opportunities.Team Atmosphere: Work alongside a supportive team that values collaboration and mutual success.Customer Satisfaction: Help us build strong business relationships and drive sales growth by ensuring our customers are always satisfied.Your Role:As a member of our team, your duties will include:Data Entry & Basic Reporting: Keep our operations running smoothly with accurate data management and reporting.Customer Interaction: Handle phone calls and emails, providing pre-delivery and post-sale support such as order entry, order status updates, expedited delivery, pricing, availability, and limited technical support.What We're Looking For:Strong communication skillsAbility to thrive in a fast-paced environmentA team player with a customer-first mindsetOnsite 5x a week (hybrid flexibility down the line) - East Syracuse Pay range: $19-23hr depending on experience

Created: 2024-10-19