Help Desk Specialist
PECAN VALLEY MH-MR REGION - stephenville, TX
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Job Details Job Location Stephenville Annex - Stephenville, TX Position Type Full Time Education Level High School / GED Salary Range $16.83 - $19.72 Hourly Travel Percentage Regularly Job Shift Day Job Category Information Technology Description GENERAL DESCRIPTION Performs entry-level computer systems support work in a help desk setting. Work involves providing first-line assistance for operational problems of agency information technology systems and automated office equipment in a stand-alone, network, or mainframe environment. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. EXAMPLES OF WORK PERFORMED Reviews and prioritizes incoming operational issues and requests for technical assistance related to computers, software, and standard office equipment; identifies and logs the type of problem or request; and monitors the status to ensure a timely resolution. Provides routine technical assistance troubleshooting software and hardware problems, as well as office equipment such as phones, printers, and fax machines; recognizes and escalates difficult problems to a higher level of support. Provides guidance to employees on installation standards, operating standards, new procedures, and peripheral equipment functions. Installs, maintains, and performs minor repairs to hardware, software, or office equipment. Assists in maintaining records of daily data communication transactions, problems, remedial actions taken, and installation activities. Assists with equipment set up for employee use, including the installation of cables, operating systems, or appropriate software. Assists in the update of computers and mainframe applications. Assists in maintaining inventory of equipment. May assign logons and rights, print queues, and directory structures; reset passwords; create departmental groups; check out and check in computer and other office equipment; and run security software. May assist in scheduling mainframe batch processing jobs. Performs related work as assigned. Qualifications Must be at least 18 years of age Must have high school diploma or G.E.D. Must have technical skills sufficient to entry level position Must have a Texas driver's license Must have a good driving record for the past 3 years PHYSICAL ABILITIES: Must be able to bend, stoop, kneel, crouch, squat, lift at least 50 lbs, reach over head, and sit for an extended period of time.
Created: 2024-10-13