Global Operations Support Manager

Description About LiveU Join the leader in live IP-video solutions for the world's top broadcasters, sports, public safety and other organizations. With over 5,000 customers in over 150 countries, LiveU is the brand name used to cover every major news and sports event, from the US Presidential Election campaign to the Summer and Winter Games. Position Summary: LiveU is seeking a dynamic leader to join our Global Operations team. As the Global Operations Support Manager, you'll oversee logistics activities; ERP transactions, product delivery, returns, site facilities, and more. You'll collaborate with sales, customer support, order management and MIS. This position will report directly to VP of Global Operations and will be part of LiveU's America leadership team. Responsibilities: Manage a Global Operations Support team that covers 24/7 with internal and contract resources. Support customers, distributors, and internal sales with product availability and order statuses. Continuously improve customer service processes, set KPIs, and measure performance. Hire, train, and manage the Operations Support team. Collaborate with supply chain logistics. Full responsibilities for the RMA operation management and customer returns. Supporting the provisioning of LiveU's mobile lines. Develop training programs and processes for enhanced customer experience. Handle escalations, prioritize orders, and work with teams to address root causes and corrective actions. Requirements Minimum of 5 years' experience in logistics, supply chain, order management or other customer facing operations roles A Bachelor's degree or equivalent education Previous ERP and CRM experience is required Experience managing a team Experience in collaboration with various stakeholders (external and internal) Availability for a fast-paced global role working with multiple time zones Knowledge and experience in HW Hi-Tech companies is an advantage Excellent written and oral communications skills Proficiency with Microsoft Office Why you should join us The mission - LiveU democratizes storytelling - we reduce the complexity, the constraints and the cost of remote, video transmission, meaning more people can share their story from more places, more of the time. The technology - LiveU invented the core technology, acting as a true disruptor. Now as the established market leader, LiveU continues to invest in peerless products and innovations that our customers really love. The people - our family are pioneers - they take personal risks, they dare to be different, and they are passionate about what they do. Our people, like our products, are reliable - they pride themselves on meeting expectations, pragmatically pushing forward and collaborating together to get good work done. And our people are open - curious about new ways of working, developing, learning and transforming. We are diverse, inclusive and welcoming - honesty and integrity are table stakes. Our people are PROs, fun loving, but professional. If you are a demand generation specialist looking to make a real impact we've saved you a spot, come and join us.

Created: 2024-10-19