Quality Assurance Tester
Akkodis - cupertino, CA
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Job SummaryOur team is seeking an experienced Software Quality Assurance professional with a strong focus on Apple hardware and software troubleshooting, drawing from Genius Bar and Geek Squad-like environments. This role involves validating and optimizing diagnostic tools used for Mac and iOS device repairs, ensuring superior performance in the field. The ideal candidate should possess hands-on expertise in troubleshooting, system diagnostics, and repair workflows, with a commitment to delivering exceptional customer-focused solutions across Apple products.Key Qualifications5+ years of experience in software-based Quality Assurance or a related fieldProven expertise in troubleshooting and repairing Apple devices (iPhoneiOS, MacmacOS) and other consumer electronics, with skills comparable to Genius Bar and Geek Squad service environmentsIn-depth knowledge of software and hardware troubleshooting techniques, diagnosis, and repair processes for Apple productsProficiency with UNIX-based systems and command-line tools for log collection, diagnostics, and system analysisStrong grasp of core QA methodologies, including test plan creation, regression testing, and integration testing, with a focus on Apple repair toolsExperience with Apple diagnostic systems like Apple Service Toolkit (AST), GSX, and other tools used in service environments like the Genius Bar or Geek SquadKey SkillsComprehensive troubleshooting abilities across Apple products and other consumer electronics commonly serviced by AppleCare and Geek SquadStrong customer service skills, developed in fast-paced technical support environments, with a focus on efficiently resolving hardware and software issuesExcellent collaboration skills, working with cross-functional teams, developers, and field engineersOutstanding written and verbal communication, particularly in documenting issues and explaining technical information to customers and non-technical stakeholdersAbility to meet tight deadlines while maintaining high-quality repair standardsDescriptionExecute manual and systematic QA testing for real-world repair scenarios, focusing on the efficiency of diagnostic tools used in field repairs of Apple devicesCollaborate with developers, field support teams, and other service specialists to optimize diagnostic tools for quick and accurate resolution of hardware and software issuesUse bug-tracking software to report and prioritize issues, working with team leads to resolve problems and improve diagnostic workflowsProvide accurate QA status updates to project managers, ensuring diagnostic tools are aligned with the needs of technicians and field engineersContribute to improving the QA process by identifying gaps in testing coverage and suggesting improvements to tool functionality and repair workflowsOffer insights to enhance tool usability, ensuring diagnostic tools can support fast-paced, customer-focused service environmentsAdditional RequirementsExperience performing repairs and troubleshooting mobile devices, with practical knowledge of Apple hardware and software repairs from environments like the Genius Bar and Geek SquadFamiliarity with testing automation and scripting development on macOS and iOS platforms is a plusEducationBachelor's degree in a related field and 5+ years of experience, or equivalent work experienceApple Certified iOS Technician (ACiT)Apple Certified Mac Technician (ACMT)Certifications in iOS and macOS troubleshooting
Created: 2024-10-13