Senior Application Support Engineer
firstPRO, Inc - somerville, MA
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The Senior Application Support Engineer will lead a small team to support customer-facing operations, ensuring timely resolution of technical and business issues. Key Responsibilities:Lead and mentor Application Support Engineers, managing daily operations and ensuring adherence to SLAs.Collaborate across departments to resolve complex issues and enhance product offerings.Act as an escalation point for critical issues and oversee on-call support.Provide technical support, triage issues, and analyze logs for root cause analysis.Manage software upgrades, system configurations, and client migrations.Qualifications:5+ years in technical support, financial services industry preferred.Proven leadership experience in technical roles.Proficient in Microsoft Windows, FIX protocol, networking (TCPIP), and SQL.Strong communication skills and ability to perform under pressure.
Created: 2024-10-13