Service Technician

FAM Residential Inc. is a national leader in multi-family housing. Our mission is to be the apartment company of choice by creating value and honoring commitments to our residents, partners, and associates.  The Service Technician (s) is responsible for the maintenance and service requests associated with their designated apartment community. This individual is focused on the maintenance of their assigned community, ensuring residents therein are satisfied with their apartment home and its condition. Additionally, the position requires representation of FAM Residential Inc. through the delivery of exceptional customer service for our residents and potential future residents while overseeing the day-to-day operations of the community, apartment homes, vendor interactions and expensesspending.  Job Requirements: 1 year of maintenance experience COMPETENCIES: Completes assigned work orders generated from resident requests for service, as well as preventative maintenance on the property by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements. Must be able to work any shift Sunday-Saturday to support the company's business needs. Completes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.  Follows procedures for accessing and obtaining materials, supplies, equipment, tools, and other items from the property's maintenance department by tracking inventory used, returning unused items to the established location, and notifying the maintenance supervisor about re-ordering needs.  Completes documentation and other paperwork in a timely, accurate, and complete fashion so that service requests can be appropriately documented and tracked.  Assists in maintaining the grounds, common areas, and amenities by picking up trash and debris, pressure-washing breezeways and pool areas, performing general cleaning, and painting curbs and signage as needed.  Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment. COMPETENCIES: Must be able to work any shift Sunday-Saturday to support the company's business needs. Possess knowledge of Yardi or multifamily operating softwareComplies with safety and risk-management policies by attending and participating in the property's routine safety meetings, completing required training on OSHA and other safety related laws and requirements, and by reporting accidents and incidents promptly and accurately. May periodically inspect work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required.  Assists in conducting routine and periodic property inspections to identify safety and risk management concerns, keep the property in good repair, and communicate concerns about the physical needs of the property to management. Preferred Licenses or Certifications: Incumbents must have EPA certifications Type 1 and II or Universal for refrigerant recycling. (Applies to Certified Service Technicians.) Incumbents must have all certifications as required by State and Local jurisdictions. (Applies to all Service Technicians.) Incumbents must have valid driver's license to operate a golf cart on property. FAM Residential Inc. is an Equal Opportunity Employer, and as such, we recognize our responsibility to embrace and promote Diversity, Equity, and Inclusion (DEI) throughout all aspects and levels of our organization including talent recruiting and retention, training, workplace culture, and community engagement. FAM Residential Inc. is an equal employment opportunity employer. Our policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age, disability, pregnancy, militaryveteran status, marital status, genetic information, gender identity, sexual orientation or any other basis protected by applicable federal, state, or local laws. BPI also prohibits harassment of applicants or employees based on any of these protected categories. It is our policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. Note to Applicants: Smoking is not prohibited in all indoor areas of FAM Residential Inc. properties unless designated smoking areas have been established by a particular location in accordance with applicable state and local law.

Created: 2024-11-02