Support Desk Coordinator
CANTEX Inc - fort worth, TX
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Job Summary Ensure end users receive timely and accurate resolutions for all their IT requests and issues and ensure all issues and requests are properly documented in the helpdesk ticketing system. Monitor helpdesk tickets from creation to resolution and ensure open tickets receive the resources and attention needed to ensure timely resolution. Responsibilities· Provide first level end-user support· Manage helpdesk ticketing systemo Prioritize and categorize ticketso Escalate as necessary and ensure appropriate resources are engagedo Monitor open tickets and push tickets to resolutiono Monitor compliance with SLA's· Build and maintain IT asset inventory· Compile and maintain repository of common issues and resolutions· Maintain IT policies, procedures and best practices· Assist with hardware and software procurement and deployment· Manage and document user account addschangesdeletes· Enforce company network security policies and proceduresExperience· 1-3 years progressive technical support experience· Supporting Microsoft-centric environment that includes M365, Active Directory, DHCP, DNS, fileprinter sharing, and Windows desktops· Deploying and supporting PCs, laptops, and tablets· M365 administration, O365 support· Troubleshooting and supporting wired, WiFi, and VPN network connectivity· Virtualized desktop support· Android-based device support· iOS-based device supportRequired Skills· Strong interpersonal skills· Able to communicate effectively with non-technical users· Able to work in a high-pressure, dynamic environment· Able to prioritize and work multiple end-user issuesrequests simultaneouslyEducation· Associate's degree in ITIS or related field, bachelor's degree preferred; may accept a combination of education, professionaltechnical certifications, and work experience in lieu of this requirement
Created: 2024-10-13